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Pyramid Consulting, Inc · 2 months ago

Program Manager II

Plano, TX

Full-time

Hybrid

Mid Level

$44/hr - $49/hr

Pyramid Consulting, Inc. is a leading IT industry company seeking a Program Manager II for a 6-month contract opportunity with long-term potential. The role involves managing processes for efficiency and quality, collaborating with various teams, and supporting new product launches.

ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Candidate should be comfortable using documentation and project tracking tools

Own 1–3 processes end-to-end for efficiency and quality

Document and update SOPs, job aids, and best practices

Audit and evaluate process performance; identify improvement opportunities

Partner closely with fraud, compliance, and financial review teams to optimize workflows

Participate in pods/squads focusing on specific improvement initiatives

Support new product launches from a process readiness perspective

Regularly interact with product, operations, and policy teams to ensure alignment

Manage shifting tasks — may need to “flex” between multiple initiatives or step into hands-on work when needed

Work Environment & Expectations:

Hybrid (3 days/week in-office, days flexible)

Fast-paced with overlapping initiatives

Expect to juggle multiple meetings and priorities (e.g., 4 hours of meetings/day)

Role is not about working cases directly, but partnering with those who do

Focus on process efficiency, tracking, and communication rather than case closure metrics

Qualification

Project/Program ManagementFraud/Compliance/Financial RiskRegulatory ComplianceChange ManagementProcess ImprovementAnalytical ThinkingAuditingCross-functional CollaborationDocumentationOperational ExcellenceProcess OwnershipEmpathyDiplomacyAdaptability

Required

Candidate should be comfortable using documentation and project tracking tools

Own 1–3 processes end-to-end for efficiency and quality

Document and update SOPs, job aids, and best practices

Audit and evaluate process performance; identify improvement opportunities

Partner closely with fraud, compliance, and financial review teams to optimize workflows

Participate in pods/squads focusing on specific improvement initiatives

Support new product launches from a process readiness perspective

Regularly interact with product, operations, and policy teams to ensure alignment

Manage shifting tasks — may need to “flex” between multiple initiatives or step into hands-on work when needed

Key skills; 'Project/Program Management', 'Fraud/Compliance/Financial Risk', 'Regulatory Compliance', 'Change Management'

Process Improvement & Optimization: Ability to assess existing workflows and suggest efficiency improvements

Should be able to manage multiple initiatives

Hands-on contributor (“one of the cats”) — not just delegating, but executing

Analytical Thinking: Able to question 'why' and suggest process changes

Cross-functional Collaboration: Experience working with various business units (Operations, Compliance, Product, etc.)

Communication & Stakeholder Management: Thoughtful and professional in communicating change to teams going through transformation

Experience in Fraud, Compliance, or Financial Risk domains

Strong documentation and auditing experience (SOPs, job aids, process flows)

Familiarity with Operational Excellence or Lean principles

Experience with process ownership

Empathy and diplomacy when influencing process changes

Comfortable with ambiguity and frequent shifting priorities

Collaborative and adaptable; strong people skills

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave (depending on work location)

Company

Pyramid Consulting, Inc

Glassdoor4.2

Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.

Founded in 1996

Alpharetta, Georgia, USA

5001-10000 employees

https://pyramidci.com/

H1B Sponsorship

Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (178)

2024 (112)

2023 (95)

2022 (62)

2021 (50)

2020 (117)