Indaspec Smart Roofing & Energy Services · 1 week ago
Social Media and Customer Success Manager
San Jose, CA
Full-time
Onsite
Mid LevelIndaspec Smart Roofing & Energy Services is a trusted name in the energy, roofing, and HVAC industries, focusing on delivering smart home energy solutions. They are seeking a Social Media and Customer Success Manager to manage social media accounts, enhance brand awareness, and foster strong customer relationships while ensuring customer satisfaction.
Information Technology & Services
Responsibilities
Managing and optimizing social media accounts to build brand awareness and engagement
Creating and curating high-quality content
Analyzing social media metrics
Executing strategies to enhance customer experience
Fostering strong customer relationships
Addressing inquiries
Ensuring customer satisfaction
Implementing processes to improve customer retention
Qualification
Required
Proven expertise in Customer Satisfaction and Customer Service, with an understanding of customer needs and exceeding expectations
Strong Analytical Skills to evaluate social media and customer data, and derive actionable insights
Experience in Customer Retention and Relationship Building to create lasting connections with clients
Effective communication and interpersonal skills to provide top-notch service and support
Social media management experience, including proficiency in platforms like Instagram, Facebook, LinkedIn, and analytics tools
Ability to work on-site in San Jose, CA, with effective time management and multitasking abilities
Preferred
Bachelor's degree in Business, Marketing, Communications, or a related field
Company
Indaspec Smart Roofing & Energy Services
Indaspec—the company industry professionals trusted for 10 years to complete their energy, roofing and HVAC projects—is evolving.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageLeadership Team
David Inda
Founder - CEO
Saul Inda
Chief Operations Officer
Company data provided by crunchbase