TEKsystems · 16 hours ago
Desktop Support Specialist
Underwood, IA
Contract
Onsite
Entry, Mid Level
$26/hr - $33/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an IT Support Technician II to deliver exceptional customer service and technical support. This role involves diagnosing and resolving issues across a diverse end-user base while providing responsive support and maintaining documentation of tasks.
Information Technology
Responsibilities
Conduct Level 1 and Level 2 technical analysis to diagnose and resolve issues across a diverse end‑user base, ensuring timely and effective problem resolution
Manage incidents through the enterprise helpdesk system, ensuring accurate logging, tracking, and resolution of service requests
Provide responsive support to users via email, phone, and in‑person interactions while maintaining a high standard of customer service
Build, configure, and validate standard system images for PCs, laptops, handheld devices, and associated peripherals
Install, configure, and troubleshoot hardware and software across user devices to ensure optimal performance and reliability
Maintain detailed documentation of assigned tasks within the enterprise ticketing system, adhering to established SLAs and escalating issues when necessary
Support Windows operating systems, Microsoft 365 applications, and print management systems
Facilitate IT onboarding for new team members, ensuring proper provisioning of all required systems and access
Provide technical support for IT devices that enable plant operations and manufacturing technologies
Participate in an on‑call rotation to provide after‑hours and weekend support as needed
Collaborate with Infrastructure Engineering teams to support hardware and software deployments and implementations
Perform additional duties and responsibilities as required
Qualification
Required
High school diploma or equivalent
2+ years of hands-on experience in desktop support across diverse environments
2+ years of experience supporting Windows-based endpoints (laptops and desktops)
1+ year of experience working with Linux operating systems
Strong customer service orientation and commitment to user satisfaction
Demonstrated ability to troubleshoot and resolve complex technical issues efficiently
Ability to collaborate effectively with cross-functional teams
Ability to translate technical concepts into clear, understandable language for non-technical users
Proficiency interpreting and applying information from technical manuals and procedural documentation
Excellent interpersonal, verbal, and written communication skills
Self-driven, detail-oriented, and proactive in problem-solving
Up-to-date knowledge of current industry trends and emerging technologies
Valid driver's license and ability to meet insurability requirements
Willingness to travel to additional plant locations as needed
Exceptional verbal and written communication skills, with the ability to collaborate at all levels
Strong problem-solving skills and demonstrated leadership capabilities
Ability to present technical information clearly and motivate team members
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Strong internet navigation and general computer skills
Preferred
2-year technical degree in computer science or a related field
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase