Firefighters Community Credit Union (FFCCU) · 2 weeks ago
Member Contact Center Representative (Full-Time)
Cleveland,OH,US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $21/hrFirefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative to join our team. This role involves answering incoming calls, chats, and emails regarding member accounts, assisting with basic banking tasks, and providing education on products and services offered by the credit union.
BankingFinancial ServicesNon Profit
Responsibilities
As a Member Contact Center Representative at our Member Contact Center located on St. Clair Avenue in Cleveland, your day is spent answering incoming calls, chats, and emails regarding member accounts
You'll assist member with:
* Basic banking tasks including looking up account info, posting transfers, processing card orders, and processing wire transfers
* Education on products and services that we offer including banking services, IRAs, and loans
* Uncovering needs and cross-selling financial products
Qualification
Required
Proficiency with technology including computers, tablets, and general office equipment
Ability to pass a credit and criminal background check
Fantastic customer service skills
Preferred
Previous credit union or banking experience is preferred
Previous sales experience is preferred
Benefits
Medical
Dental
Vision
A 401(k) plan with company match
Life insurance
Short-term disability
Long-term disability
Company
Firefighters Community Credit Union (FFCCU)
Firefighters Community Credit Union is not just for firefighters.
Founded in 1936
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kathleen Riggs
Chief Retail Officer
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