Veracity Software Pvt. Ltd. · 5 months ago
ServiceNow Administrator / Developer – Senior Technical Specialist
Raleigh, NC
Full-time
Hybrid
Senior Level
5+ years expVeracity Software Pvt. Ltd. is seeking a Senior Technical Specialist – ServiceNow Administrator / Developer to support the North Carolina Department of Information Technology (NCDIT). The role involves maintaining and enhancing the Customer Service Management system using ServiceNow, focusing on delivering secure, scalable, and user-centric service solutions.
Information Technology & Services
No H1B
Security Clearance Required
Responsibilities
Administer the ServiceNow platform with a focus on Customer Service Management (CSM) modules
Develop enhancements, upgrades, and fixes to improve platform performance and compliance
Work with development teams on workflows and solutions aligned with user stories and business requirements
Create and maintain technical documentation for application configurations and customizations
Participate in design sessions and stakeholder engagement to define and refine user journeys
Perform system and workflow enhancements, script changes, and system integrations as needed
Support continuous improvement efforts, analyzing system data and user feedback
Execute data imports, mappings, and migrations within the ServiceNow platform
Adhere to FedRamp compliance and agency platform standards
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or a related field
5+ years of experience supporting and administering ServiceNow CSM
Strong expertise in ServiceNow forms, fields, scripts, workflows, and portal configuration
Experience integrating ServiceNow with monitoring and data federation tools
Proficiency in JavaScript, HTML, XML, and Web Services
Experience designing and deploying web-based end-user self-service portals
Experience working in the governmental sector (local, state, or federal)
Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework
Experience performing continuous improvement initiatives for processes and services
Strong knowledge and familiarity with HR processes
Excellent verbal and written communication skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience
Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results
Produce unambiguous, comprehensive, and accurate interpretations of analysis
Ability to obtain a security clearance with FedRamp administration standards
Preferred
Experience working in government (local, state, or federal)
Proven track record of implementing ServiceNow CSM using its framework and best practices
Strong grasp of continuous improvement processes and user-centric design
Familiarity with HR processes in a ServiceNow environment
Ability to obtain a security clearance under FedRamp standards
Excellent written and verbal communication skills with ability to present technical data to non-technical audiences
Strong problem-solving, decision-making, and analysis interpretation skills
Company
Veracity Software Pvt. Ltd.
At Veracity, if you have an idea you want to validate, a product you need to build, or an existing product that needs optimization, our teams are trained to jump in wherever needed.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase