Aloden LLC · 5 months ago
Video Conference Support Engineer
Wayzata, MN
Full-time
Onsite
Mid LevelAloden LLC is seeking an experienced Video Conference Support Engineer to join their global AV/Video Conferencing support team. The role involves designing, implementing, maintaining, and supporting enterprise-grade video conferencing solutions, ensuring seamless execution of hybrid meetings, webinars, and virtual events while providing advanced troubleshooting and technical expertise.
Information Technology & Services
Responsibilities
Design, implement, and maintain enterprise-grade video conferencing solutions (Zoom, Microsoft Teams, Webex, etc.)
Manage and oversee operations of hybrid meetings, webinars, and virtual events across multiple time zones
Serve as an escalation point for complex technical issues during live events and high-profile meetings
Collaborate with IT, Facilities, and Security teams to optimize AV infrastructure and maintain compliance with organizational standards
Manage vendor relationships for AV hardware, software, and support services
Develop and enforce SOPs for video conferencing support, troubleshooting, and preventive maintenance
Provide training for clients and junior engineers on best practices and emerging technologies
Monitor system performance, gather user feedback, and recommend enhancements to improve user experience
Stay updated on industry trends and recommend upgrades or new tools
Qualification
Required
Strong expertise with Microsoft Teams, Zoom, Webex and enterprise AV infrastructure
Experience with Poly Clariti, Crestron, Polycom codecs, Logitech codecs (implementation, configuration, troubleshooting, and support)
Ability to install, configure, and troubleshoot Polycom and Logitech video conferencing devices
Experience creating and delivering detailed project documentation for both operations and customer reference
Proficiency in troubleshooting complex AV solutions involving mixed media technologies
Strong communication skills to interact with global stakeholders
Ability to work under pressure during live events
Self-motivated and capable of independent troubleshooting
Excellent documentation and training skills
Preferred
Knowledge of Polycom and Logitech hardware setup and maintenance
Experience with reporting and analytics related to AV operations
Company
Aloden LLC
About Aloden In today’s rapidly changing world, businesses need more than just services—they need a partner that understands innovation and growth.
Founded in 2018
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase