Cardinal Integrated Technologies Inc · 3 weeks ago
ServiceNow HR Service Delivery HRSD Product Analyst
San Jose, CA
Full-time
Onsite
Mid Level
$60/hr - $73/hr
4+ years expCardinal Integrated Technologies Inc is seeking a ServiceNow HR Service Delivery HRSD Product Analyst to support the HRSD Product Manager during run the business activities and project support. The ideal candidate will work on gathering, documenting, testing, and releasing core functionality for various applications in ServiceNow, particularly within the HRSD scope, to enhance the employee experience across multiple HR functions.
BankingInformation TechnologyInsurancePharmaceuticalWeb Development
Responsibilities
Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each
Co-author PRDs, epics, and user stories with acceptance criteria
Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts
Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability
Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks
Support reporting and dashboard creation and maintenance
Support UAT and hypercare
Operate in CI/CD: update set/source control hygiene
Maintain RAID/logs
Business stakeholder management and communications for RTB and project requirements
Rationalizing business requirements and translating them into technical requirements
Qualification
Required
ServiceNow experience – must show hands-on exposure, especially HRSD modules
Implementation / hands-on configuration experience – practical work, not just theory
Analyst work experience – requirement gathering, UAT, bridging business & tech
Defect testing / issue resolution – navigating, reproducing, testing defects
Certifications – relevant ServiceNow or HRSD certifications highlighted
Understand ServiceNow configuration, HRSD modules, and defect testing/resolution
Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements
Work with both stakeholders and engineering teams, acting as a bridge between business and technology
Experience in UAT cycles, requirement gathering, and project team work
Good communication skills are critical, especially since the role is US-based and stakeholders will be in different time zones
Self-starter who can lead small projects with minimal oversight
ServiceNow System Admin certification (must)
Hands-on experience in HRSD configurations (must)
4+ years Product/Business Analysis with 2+ in ServiceNow HRSD
Strong HRSD architecture knowledge and hands-on experience
Ability to write precise requirements, epics, stories, and acceptance criteria
Preferred
HRSD Implementation certification (preferred)
Jira experience is a plus but not mandatory
Company
Cardinal Integrated Technologies Inc
We are a company of IT professionals who passionately believe that good quality products & services are delivered by great resources.
201-500 employees
H1B Sponsorship
Cardinal Integrated Technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (3)
2022 (5)
2021 (4)
2020 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase