Customer Service Representative - $14.00/hr jobs in United States
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Solera Holdings, LLC. ยท 1 month ago

Customer Service Representative - $14.00/hr

positionJacksonville, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$14/hr - $14/hr
date0+ years exp

Solera Holdings, LLC. is a global leader in data and software services, striving to transform vehicle lifecycle interactions into a connected digital experience. The role involves making outbound calls to customers on behalf of dealerships, ensuring excellent customer experiences, and managing service appointments.

Artificial Intelligence (AI)Auto InsuranceAutomotiveEnterprise SoftwareInsuranceInsurTechRisk ManagementSaaSSoftware

Responsibilities

Make outbound calls to customers on behalf of their dealerships, no cold calling
Make outbound calls on behalf of our clients to other businesses making them aware of the services they offer
Effectively communicate the reason for your call and the promotional incentives to customers
Aid customers in taking full advantage of their inclusive vehicle maintenance plans
Schedule service appointments for customers using the dealerships own booking system
Remind customers of missed appointments, rescheduling as necessary
Effectively communicate with customers while booking / rescheduling to manage both dealership and customer expectations
Handle customer questions regarding their vehicle or dealership
Record customer feedback professionally and accurately
Conduct calls in an efficient and effective manner, remaining professional at all times
No selling involved

Qualification

Call center experienceProfessional telephone etiquetteActive listening skillsCustomer feedback solicitationMulti-tasking skills

Required

6 months or more of call center experience needed
Must have the ability to speak clearly and use professional telephone etiquette
Type accurately and efficiently
Use active listening skills
Acknowledge and respond quickly during customer conversations
Solicit valuable customer feedback
Appropriately manage difficult customer situations
Multi-task between scheduling programs, call surveys, and customer conversations

Benefits

Great pay with benefits
Flexible schedules, perfect for students
Fixed schedules, no surprises of reduced hours
Global company with room for advancement

Company

Solera Holdings, LLC.

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Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services.
dateFounded in 2005
location
West Lake Hills, Texas, USA
people-size5001-10000 employees
web-link
https://www.solera.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2015-09-14Acquired

Leadership Team

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Bill Brower
Senior Vice President, Global Industry Relations & North America Claims Sales
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Jason Palmer
Vice President of Products
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Recent News

Solera Global Corp.
Solera Announces Partnership with PPG, a Leading Global Supplier of Paints, Coatings and Specialty Products
2025-10-09
Newswire
From Over 30 Years in Auto to GDM: An Industry Veteran on Building a Transparent, AI-Driven "Good Driver Mutuality"
2025-09-24
GlobeNewswire News Room
Auto Collision Estimating Software Market Outlook Report 2025-2034 | Predictive Capabilities and Real-Time Integration Fueling Expansion, North America and Asia-Pacific Lead Growth
2025-07-09
Company data provided by crunchbase