Uber · 1 week ago
Associate Customer Success Manager, Uber Direct SMB
New York, NY
Full-time
Onsite
Entry, Mid Level
$79K/yr - $88K/yr
2+ years expUber is a leading technology company that offers a white-label delivery solution called Uber Direct. The Associate Customer Success Manager will support SMB restaurant partners by leading onboarding, ensuring successful activation, and managing a large portfolio of accounts to enhance their experience with the platform.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Manage post-sale onboarding and activation for SMB restaurant partners launching Uber Direct, primarily through integrated platform partners
Own a portfolio of ~40-50 accounts, providing proactive and reactive support throughout the lifecycle
Guide partners through setup steps, leveraging both merchant-facing and platform-facing workflows
Collaborate with internal teams (Sales, Ops, Support) and platform partners to resolve onboarding or delivery issues
Track account activation progress and health metrics (e.g., Trip Volume, delivery reliability) to intervene before churn
Provide education and best practices to drive product adoption and delivery success
Build repeatable onboarding templates, guides, and communication workflows to improve efficiency
Work cross-functionally with Platform Partnership Managers and Uber Eats AMs to share partner insights, risks, and growth opportunities
Qualification
Required
2+ years experience in customer success or strategic account/partner management with specifically SMB accounts
Bachelor's Degree
Preferred
3+ years experience in Account management, strategy, and/or operations
Growth mindset; willingness to work with uncertainty and in a fast-moving environment
Excellent written and verbal communication, especially in explaining technical or operational concepts clearly
Self-starter mindset with comfort operating in a fast-moving, ambiguous environment
Strong attention to detail and follow-through, especially when coordinating across teams
Previous experience working with platform partners to drive onboardings and growth
Strong attention to detail and analytical; with excellent communication and interpersonal skills
Undergraduate degree (i.e. BA/BS) preferred
Benefits
Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-13
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2026-01-11
Company data provided by crunchbase