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HSBC · 2 days ago

Team Lead - Client Change

Buffalo, NY

Full-time

Onsite

Senior Level

HSBC is a global financial services provider committed to opening up a world of opportunity for its customers. The Team Lead in Client Connectivity will manage multiple payments and liquidity projects, ensuring seamless client onboarding and driving satisfaction while leading a team to achieve key performance metrics.

Financial Services

No H1B

Responsibilities

Drive key performance metrics across the team and demonstrate improvement in revenue realisation, digitisation and client satisfaction

Lead pre-mandate and Request for Information / Request for Proposal (RFI/RFP) consultation for our diverse client base, utilising your deep knowledge of Subject Matter Expert (SME) Payments, Liquidity, Enterprise Resource Planning (ERP), and Regulatory Solutions

Drive the use of proactive project management methodologies and scalable organizational designs to manage multiple client projects effectively

Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders

Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience

Collaborate with cross-functional teams globally, including Legal, Operations, Information Technology (IT), Sales, and Product, to optimise internal processes and project delivery

Act as a role model and escalation point for the team, providing training, support and guidance

Support the Regional Head of Client Connectivity on strategic initiatives, driving forward the delivery of our strategy for GPS, and ensure our team alignment

Drive the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure

Qualification

Payments knowledgeLiquidity knowledgeProject managementStakeholder managementDesign thinkingCommunication skillsLeadership skillsTeam managementWork under pressure