Apply on Employer Site

City of New York · 23 hours ago

Help Desk Technician

New York City, NY

Full-time

Onsite

Mid Level

$52K/yr - $52K/yr

3+ years exp

The City of New York is committed to developing and implementing innovative prosecutorial strategies. They are seeking a Help Desk Technician to provide support for end users in the organization's technology environment, including troubleshooting hardware and software issues, and ensuring optimal performance.

GovernmentLegalPublic Relations

Responsibilities

Accept support calls and accurately log them in the Help Desk application

Troubleshoot and resolve end-user hardware, operating system, and software related problems

Install, configure, test, monitor, maintain and troubleshoot end-user issues related to hardware and software

Perform onsite or remote diagnosis and resolution of complex desktop problems and recommend and implement corrective measures for repairs as deemed necessary

Administer and resolve issues with associated end-user workstation networking software products

Ensure physical desktop connections (i.e. RJ-45 Ethernet jacks, switches, connectors between PCs and servers, etc.) are in proper working order

Troubleshoot and resolve issues with basic network and server access problems (connectivity), WAN, firewall, and VPN systems with System Administrative guidance

Perform moves, additions, and changes (MAC) requests as directed

Determine the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, DVD/CD-ROMs, and any other component as necessary

Conduct print/printer maintenance

Troubleshoot and resolve print related failures (hardware and software related). Maintain Printing equipment

Interface with vendors as/when necessary for the repair process or any equipment or software related issues

Handle all requests for laptops and mobile devices. Assist with mobile computing

Make sure software (O/S systems, updates, security and office productivity software) are current and up to specifications

Set up and install software and office standards on all laptops

Provide Court Room Technology support

Assist with the installation and setup of Court Technology products (hardware and software)

Troubleshoot and resolve issues with voice communications systems (i.e., telephones) and voice mail systems

Perform network resource administration work

Perform general administrative and office duties

Prepare reports, distribute departmental and inter-office correspondence, file, and provide general assistance to I.T. department personnel as directed by the Department Manager and/or other Management or Executive staff

Perform other related duties as necessary

Qualification

Hardware troubleshootingSoftware installationNetwork administrationHelp Desk applicationCommunication skillsOrganizational skills

Required

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

Education and/or experience which is equivalent to '1' above

Preferred

Sitting and/or standing for extended periods of time; lifting and transporting heavy to moderately heavy objects, such as computers and peripherals

Excellent organizational, time-management, and multi-tasking skills, including the ability to take initiative, prioritize duties, and work both independently and within a team environment is a plus

Excellent interpersonal, verbal, and written communication skills; strong attention to detail is essential

Benefits

Employees of the City of New York may be eligible for federal loan forgiveness programs and state repayment assistance programs.

The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees.