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City of New York · 1 day ago

Business Analyst/Project Manager – Clinical Informatics, Bureau of Public Health Clinics

New York City, NY

Full-time

Onsite

Mid, Senior Level

$88K/yr - $101K/yr

3+ years exp

The City of New York is seeking a Business Analyst/Project Manager for their Bureau of Public Health Clinics to support clinical informatics systems. The role involves conducting research and analysis to enhance clinical workflows, managing projects using data-driven approaches, and providing training and support to users.

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Responsibilities

Conduct research and analysis of clinical workflows, system usage, and operational data to identify trends, gaps, and opportunities for improvement

Translate complex clinical and operational data into actionable insights, functional specifications, and process improvements

Develop conceptual models, flowcharts, dashboards, and visualizations to communicate findings to stakeholders

Collaborate with QA and technical teams to ensure data-informed validation of system changes

Maintain baseline requirements and document changes using standard change control processes

Plan, coordinate, and execute projects using a data-driven, evidence-based approach, aligning timelines, milestones, and deliverables with organizational goals

Facilitate meetings and workshops to gather insights, validate requirements, and prioritize initiatives

Prepare reports, presentations, and summaries that highlight trends, performance metrics, and the impact of system enhancements

Analyze support requests, user feedback, and system usage data to identify recurring issues and optimize training needs

Develop data-informed training materials and deliver training sessions to improve adoption and effective use of clinical systems

Provide guidance to users based on system analysis and operational insights

Evaluate system performance against regulatory, quality, and operational standards using data and trend analysis

Support continuous improvement initiatives through root cause analysis, process optimization, and outcome measurement

Qualification

Clinical InformaticsData AnalysisProject ManagementHealthcare Data StandardsEHR SystemsProcess ModelingCommunication SkillsCollaboration SkillsProblem-Solving Skills

Required

A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health

A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization

A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization

Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in '2' above

Two years as a City Research Scientist Level I can be substituted for the experience required in '1' and '2' above

Preferred

Master's degree in public health, Healthcare, Informatics, or related field

Experience as a Business Analyst and/or Project Manager in clinical informatics or healthcare IT

Familiarity with healthcare data standards (HL7, FHIR, ICD-10, CPT)

Experience with EHR systems is preferred

Proficiency in process modeling, workflow diagrams, and project management tools (Jira, MS Project, Visio)

Strong communication, collaboration, and problem-solving skills

Benefits

Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.

A premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.

Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.

A public sector defined benefit pension plan with steady monthly payments in retirement.

A tax-deferred savings program

A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.

Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.