Talon · 1 month ago
Director of Cloud & Security Operations
Portsmouth, New Hampshire, United States
Full-time
Onsite
Director/Executive
$165K/yr - $190K/yr
8+ years expTalon is a pioneer in transparent healthcare pricing, dedicated to empowering consumers in making informed healthcare decisions. The Director of Cloud & Security Operations is responsible for the reliability, security, performance, and scalability of the company's cloud and internal infrastructure, managing a team while ensuring operational success and compliance with regulations.
Marketing & Advertising
Responsibilities
Over time, lead, mentor, and grow a Cloud & Security Operations team
Set priorities, delegate effectively, and uphold high-quality execution across cloud and data center operations, DevOps, and internal security
Foster a culture of reliability, ownership, documentation, and continuous improvement
Ensure maximum uptime and performance across cloud, colocation, and on-prem compute, storage, and networking
Develop and maintain business continuity and disaster recovery plans
Oversee monitoring, incident response, and operational readiness
Coordinate infrastructure changes with engineering to prevent downtime
Maintain consistent development, staging, and production environments
Ensure changes impacting applications or pipelines are properly communicated and documented
Forecast and provision capacity for large-scale data processing, application workloads, and analytics operations
Present capacity plans and forecasts to the CFO for budgeting and procurement
Maintain elasticity and performance in cloud environments
Implement cost controls, rightsizing, auto-scaling, tagging policies, and other optimization strategies
Ensure scalable infrastructure while meeting budget and financial visibility expectations
Oversee CI/CD pipeline architecture, automation, and reliability
Maintain core platform tooling: secrets management, container orchestration, observability stack, automation frameworks, etc
Partner with engineering on release planning, rollback strategies, and environment management
Evaluate and introduce new tools to enhance developer productivity and platform stability
Ensure secure, predictable, and reliable environments across development lifecycle stages
Enforce least-privilege IAM, MFA, encryption, patching, vulnerability remediation, and continuous security monitoring
Oversee internal corporate security: desktops/laptops, MDM/endpoint management, secure Wi-Fi, internal network, VPN, firewalls, and SSO
Manage secure SFTP environments for clients, including IP whitelisting, credentials, logging, and reliability
Ensure timely patching and remediation across all infrastructure and endpoints
Provide technical support for SOC 2, HIPAA, and HITRUST programs
Maintain infrastructure documentation, architecture diagrams, and audit evidence
Assist with remediation of vulnerabilities, pen test findings, and audit observations
Ensure alignment with SOC 2, HIPAA, and HITRUST controls
Oversee logging, metrics, alerting, dashboards, and distributed tracing
Own incident lifecycle: triage, escalation, communication, resolution, and postmortems
Partner with engineering for RCA and long-term corrective actions
Ensure reliable operation of data pipelines and batch/stream processing jobs
Oversee monitoring and alerting for data workflows supporting analytics, reporting, and customer-facing services
Monitor data quality, job failures, throughput, and coordinate resolution with engineering/data teams
Provide daily visibility into data processing metrics
Qualification
Required
8–12+ years in cloud infrastructure, SRE/DevOps, platform engineering, or security engineering
4–6+ years managing technical teams, ideally in SaaS, healthcare, or data-intensive environments
Deep experience with AWS, Ubuntu/Linux, and macOS systems management
Experience operating large-scale distributed systems, ETL pipelines, or data processing platforms
Participation in SOC 2, HIPAA, or HITRUST audits
Proven track record of improving infrastructure reliability, maturing operational processes, and enhancing security
Strong leadership and cross-functional communication skills
Excellent incident management and analytical abilities
High operational rigor, documentation discipline, and ownership mindset
Ability to balance scalability, cost control, and performance
Preferred
Experience with MongoDB, Redshift, Clickhouse, and MeteorJS strongly preferred
Strong knowledge of CI/CD, IaC (Terraform, CloudFormation), automation frameworks, and Python scripting
Hands-on experience with observability platforms (Datadog, CloudWatch, ELK, Grafana, etc.)
Strong foundation in security: IAM, MFA, encryption, EDR, patching, network security, vulnerability management
Experience managing endpoint security and MDM (Intune/Jamf)
Experience with secure SFTP operations, IP whitelisting, certificates, and secure data exchange
Strong understanding of SOC 2, HIPAA, and HITRUST requirements
Benefits
Incentive Stock Options in a high-growth, “scale-up” company
Paid Time Off and Company Holidays
Medical Insurance with a fully funded individual or family Health Savings Account (HSA)
401(k) retirement plan
Company
Talon
Talon is a pioneering independently owned, global Out of Home agency with offices in the UK, US, Canada, Ireland, Germany, UAE and Singapore.
201-500 employees
H1B Sponsorship
Talon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Lucas Chiodi
Investment/Media Partnerships
Michael Dayan
Director of Creative Partnerships
Company data provided by crunchbase