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City of New York · 2 days ago

Client Services Specialist

New York City, NY

Full-time

Onsite

Mid Level

$45K/yr - $51K/yr

3+ years exp

The City of New York is the nation's largest municipal housing preservation and development agency, dedicated to promoting quality and affordability in housing. The Client Services Specialist will provide essential customer service to assist clients with rental subsidy programs, ensuring compliance with HPD policies and federal regulations.

GovernmentLegalPublic Relations

Responsibilities

Respond to client calls, providing accurate and satisfactory answers to their inquiries and concerns

Review client accounts to provide updates regarding their subsidy programs as requested

Prepare and send appropriate correspondence, as well as track responses

Assist in reviewing email accounts and the virtual mailroom to route documents to the appropriate units

Participate in community outreach efforts to support Section 8 participation

Perform administrative tasks related to records, files, invoices, and reports, including data entry, logging submissions, and tracking correspondence

Document and maintain case files and electronic records, preparing files as needed

Attend mandatory training sessions

Process annual and interim certifications

Qualification

Customer serviceData entryCall center experienceBilingual skillsTroubleshooting abilitiesProficiency with computersSection 8CommunicationActive listeningTime managementOrganizational skills

Required

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above

Education and/or experience which is equivalent to '1' above