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City of New York · 1 day ago

Registration Assistant for the Division of Administration & Internal Compliance (AIC)

New York City, NY

Full-time

Onsite

Entry Level

$45K/yr - $51K/yr

3+ years exp

The City of New York is dedicated to promoting quality and affordability in the city's housing. The Registration Assistant will support the Division of Administration and Internal Compliance by processing payments and assisting property owners with registration inquiries.

GovernmentLegalPublic Relations

Responsibilities

Accept and Process payments of various types of fees from owners of multiple dwellings and private dwellings in New York City who are statutorily required to annually register their properties with HPD in accordance with NYC Housing Maintenance Code, Sections 27-2097 through 27-2109

Monitor the Unit’s electronic in-box to ensure prompt response to written inquiries from owners, managing agents, elected officials and other city Agencies in regard to annual property registration issues

Liaison to and providing customer service through research, over the phone and in-person contact to owners and managing agents seeking information and assistance with property registration matters

Represent the Unit at outreach and community events such as Owner and Resource Fairs to enhance and increase the number or annual registrations

Process requests for certified copies, invalidations and not required to register forms

Review and evaluation of documents, submitted by building owners for accuracy and completeness

Perform special projects

Qualification

Community work experienceAnalytical abilityResearch skillsCustomer service focusComputer skillsBilingual (Spanish)Interpersonal skillsVerbal communicationWriting skillsWork under pressure

Required

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above

Education and/or experience which is equivalent to '1' above

Preferred

Strong interpersonal skills which allow effective direct communications with HPD officials, agency staff and external parties to which the office relates

Ability to work under pressure and restrictive deadlines, in an atmosphere of intense activity

Excellent analytical ability & research skills

Strong Customer Service Focus

Excellent verbal, writing and computer skills

Bilingual a Plus -Spanish Preferred