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First American Financial Group, Inc. · 18 hours ago

Operations Supervisor (remote possible)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

First American Financial Corporation is a leading entity in the mortgage servicing industry, focused on providing superior technology and personalized service. The Operations Supervisor will supervise a small team, ensuring efficient day-to-day operations and providing coaching and performance feedback to team members.

Customer ServiceFinancial ServicesLending

Responsibilities

Supervises the day-to-day operational activities of skilled, non-exempt and possibly exempt level employees who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization

Writes and conducts employee performance reviews and provides ongoing performance feedback with management consultation

Makes hiring recommendations

Assists with all personnel management and goal setting for the functional area

Provides regular status updates and reports to Manager

Qualification

Supervisory experienceOperational managementPerformance managementProcess implementationEffective communication

Required

Bachelor's degree or equivalent combination of education and experience

3-5 years of directly related experience

2+ years demonstrated experience in a lead or supervisory role

Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise

Able to implement and enforce processes to ensure compliance and quality

Able to establish and maintain effective working relationships at the departmental level

Provides others with reliable information and uses good listening skills