Hitachi Energy · 22 hours ago
Director, Inside Sales (US)
Raleigh, NC
Full-time
Onsite
Director/Executive
7+ years expHitachi Energy is a global technology leader in electrification, and they are seeking a Director of Inside Sales to manage and elevate their U.S. Inside Sales team. The role involves overseeing customer service operations, ensuring order accuracy, and coordinating with cross-functional partners to streamline workflows and enhance customer experience.
EnergyManufacturing
Responsibilities
Manage and develop Inside Sales managers and teams; set clear goals for RFQ‑to‑Invoice execution
Establish disciplined cadences (weekly order reviews, monthly performance dialogues, targeted coaching)
Govern OPS, SFDC, and SAP integrations; build robust reporting using Power BI dashboards
Chair cross‑functional forums with Sales leadership, Operations, Tendering, Contract Management, IT PMO, and Finance
Ensure timely, accurate customer record management in partnership with Customer Master Data teams
Coordinate with Invoicing/AR on invoice methods, tax validation, and documentation
Run day‑to‑day customer service operations to ensure timely order entry, issue resolution, and proactive communication
Monitor service metrics to evaluate efficiency and performance; identify and implement process improvements to enhance customer experience
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines
Qualification
Required
Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States
7+ years in Inside Sales, Sales Operations, or Commercial Operations; 5+ years managing multi‑manager teams
Proven ownership of end‑to‑end Quote‑to‑Order‑to‑Invoice processes in complex businesses
Adept with SFDC and SAP; experienced in reporting and data visualization (e.g., Power BI)
Experience with Customer Master/Data Governance and Finance/AR invoicing controls and compliance
Excellent coaching and stakeholder management skills; proficient in Microsoft Word, PowerPoint, and Excel
Experience in industrial/energy or complex B2B sectors; familiarity with customer care/quality ticketing systems; history of enabling continuous improvement
Benefits
Attractive health and retirement benefits
Paid leave and flexible work arrangements
Company
Hitachi Energy
Hitachi Energy is a renewable energy company that provides energy consulting services.
10001+ employees
H1B Sponsorship
Hitachi Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (52)
2023 (53)
2022 (58)
Funding
Current Stage
Public CompanyTotal Funding
$300M2025-03-19Post Ipo Equity· $300M
2020-03-30IPO
Leadership Team
Ron Hunt
CFO Enterprise Software Solutions
Allie Anzelone
Site HR Business Partner
Recent News
Business Standard India
2025-05-17
Company data provided by crunchbase