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Microsoft · 17 hours ago

Data Center Operations Manager

San Antonio, TX

Full-time

Onsite

Mid, Senior Level

$128K/yr - $229K/yr

6+ years exp

Microsoft is a global leader in technology, and they are seeking a Data Center Operations Manager to oversee the core infrastructure and foundational technologies for their cloud services. The role involves managing people, ensuring operational efficiency, and maintaining high service delivery standards within their extensive network of data centers.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Deliver success through empowerment and accountability by modeling, coaching, and caring

Live our culture, embody our values, and practice our leadership principles

Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn

Attract and retain great people, know everyone’s capabilities and aspirations, and invest in the growth of others

Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria

Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) and provide input to improve or increase efficiency across IT services

Partner cross-functionally to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications)

Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices

Support budget planning and forecasting demand costs, driving awareness among business leaders on implications of IT service management issues and negotiating to win resources of costs, risks, and team leads as required

Plan and work with business partners when executing their requirements to maintain adherence to datacenter availability, safety, and security

Follows and adheres to run book provided by Environment, Health, & Safety division. Reports immediately any safety or security issues or concerns

Accountable for end-to-end IT service compliance, quality, and client satisfaction for the agreed-upon service levels

Manage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus

Applies deep IT subject matter expertise and escalates to meet SLA/OLAs with minimal disruption to the client/customer and business and reviews metrics with team to ensure understanding of targets and current performance levels

Share common and repeating cases with regional and global teams, while providing best practices to address and mitigate recurrence of issues and implement more efficient solutions for resolution

Manage resources appropriately to accommodate pilot programs and task force participation and make recommendations for additional funding where necessary

Understand future business demand within the datacenter to ensure staffing levels are appropriate

Ensure teams complete the required training and partner with Learning & Development organization to evolve the IT training portfolio

Participate in every Sev 1 and Sev 2 Incident Bridge meeting and develop root cause analysis and postmortem reporting

Empowers teams to work collaboratively and creates visibility to help other teams succeed with regional/global management teams

Remove barriers that inhibit agility to enable team to shift priorities quickly without losing productivity

Maintain a broad perspective and work to incorporate diverse viewpoints while identifying and evaluating opportunities to create strategies that cross organizational boundaries and drive broad business goals

Establish a culture of safety, quality, and customer obsession while ensuring the team’s standards are consistent with overall service objectives

Create the type of conditions for successful collaboration, geared toward identifying and resolving organization-wide issues by bringing together creative and relevant IT solutions from diverse perspectives

Understand workforce capability and delegate work accordingly across team to effectively deliver results, finding ways to accomplish more by enabling others

Find opportunities for collaboration across groups within division, ensure that cross-team commitments are set, and achieve scale by enabling the work of others

Delegate to others to promote growth and development of future leaders

Act as a trusted resource and IT advisor to a wide network of colleagues with diverse viewpoints

Recognize team successes and reward teamwork and contributions to team success while driving a culture that’s focused on meeting strategic goals

Have pride and a sense of personal accountability for end-to-end service quality, completeness, and resulting customer experience

Identify unaddressed issues across service and resolve, escalate, or find the appropriate owner to ensure the highest level of quality

Drive and own the IT service management perspective to ensure that business leaders understand the business implications of risks, dependencies, and budgets to enable good business decisions and ensure the long-term value of the service

Model and foster accountability and morale for the team

Embody our Microsoft One culture and values

Qualification

Data Center OperationsPeople ManagementIT Service ManagementFinancial ManagementProcess ImprovementProject ManagementSafety AwarenessCollaborationNegotiationCustomer Focus

Required

High School Qualification or equivalent AND 6+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) + OR equivalent experience

1+ year(s) of people management experience

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport

Criminal Justice Information Services: This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies

Preferred

Bachelor's or Technical College Degree in Computer Science, Math, Information Technology, Networking and Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 10+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 15+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)OR equivalent experience

5+ years of people management experience

Demonstrated ability to collaborate, present, and negotiate across various levels and functions, including executive company leaders, engineers, suppliers, partners, and external customers

Working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.)

Knowledge of critical environment concepts and infrastructure (e.g. Electrical Distribution, Mechanical Cooling Systems, etc.)

Firm comprehension of financial management, budgeting, and forecasting

Awareness of IT Service Operations fundamentals and principles

Project or program management experience and certification(s)

Experience with process improvement principles such as Six Sigma or Kaizen