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The Shade Store · 15 hours ago

IT Support Specialist

Pompano Beach, FL

Full-time

Onsite

Entry, Mid Level

$60K/yr - $70K/yr

2+ years exp

The Shade Store is a company that has handcrafted custom window treatments for 75 years. They are seeking an IT Support Specialist to provide technical support for their Pompano Beach office and assist with company-wide IT initiatives, focusing on resolving hardware and software issues while ensuring smooth day-to-day operations.

E-CommerceProfessional Services

No H1B

Responsibilities

Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals

Troubleshoot and resolve issues related to hardware, software, and network connectivity

Assist with onboarding and offboarding employees, including account setup and equipment provisioning

Support O365 applications such as Outlook, Microsoft Teams, and the Microsoft office desktop applications

Support enterprise applications and escalate complex issues to senior IT staff when necessary

Maintain accurate documentation of support requests and resolutions

Collaborate with IT Operations Lead and other team members on projects and process improvements

Participate in on-call rotation and provide remote support for other locations

Assist with inventory management and asset tracking

Support VoIP phone systems and mobile device management (Apple & Android)

Ensure compliance with IT security policies and procedures

Qualification

IT support experienceTroubleshooting skillsO365 applications supportNetworking basicsTicketing systemsCompTIA A+ certificationNetwork+ certificationMicrosoft certificationCustomer service skillsCommunication skillsTeamwork