Roberts Resorts & Communities · 2 days ago
General Manager
Spring,TX,US
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expRoberts Resorts & Communities is a growing company dedicated to building community and fulfilling dreams. The General Manager oversees all aspects of resort operations, ensuring high-quality service to guests and residents while maintaining operational integrity and compliance with regulations.
Real Estate
Responsibilities
Uphold Roberts Resorts' Core Values Platform to foster a positive work environment and exceptional guest experiences
Ensure guests and residents receive exemplary service in line with Roberts Resorts' Customer Service Philosophy
Proactively engage with marketing initiatives to boost reservations, occupancy rates, and brand visibility for Roberts Resorts
Effectively address and resolve guest and resident complaints to maintain satisfaction and loyalty
Lead team member selection, training, scheduling, and development efforts, ensuring adherence to policies and operational standards
Collaborate with the management to promptly address any issues that could impact operations or guest satisfaction negatively
Enforce compliance with resort rules, standards, and regulations, fostering a safe and enjoyable environment for all
Monitor and manage monthly operating budgets, striving to meet revenue goals while controlling expenses
Ensure compliance with federal, state, and local regulations governing fair housing laws and resort operations
Assist the management team in developing the annual operating budget as needed, providing valuable insights and data
Promote the sale of park models, new and pre-owned homes within the Resort, and facilitate the listing and selling process
Provide essential data to support capital expenditure and expansion budget planning for the management team
Maintain a strong focus on property leadership, fostering a culture of excellence, accountability, and continuous improvement
Performs other related duties as assigned
Qualification
Required
Bachelor's degree in hospitality management, Business Administration, or related field preferred
Minimum of 5 years of experience in resort management or a similar leadership role, with proven success in overseeing operations and leading teams
Strong knowledge of the hospitality industry, including trends, regulations, and best practices
Excellent understanding of financial management principles, including budgeting, forecasting, and profit and loss analysis
Experience in customer service and guest relations, with a focus on delivering exceptional experiences and fostering guest loyalty
Demonstrated leadership abilities, including team building, coaching, and performance management
Proficiency in computer systems and software relevant to resort management, such as property management systems and Microsoft Office Suite
Physical Requirements: Constantly stand, walk, push, pull, lift grasp, bend and kneel; Frequently use arms and hands
Manual dexterity for handling paperwork and using office equipment
Clear vision and hearing for reviewing documents and communicating effectively
Capability to lift up and carry up to 30 pounds
Preferred
Relevant certifications or training in areas such as hospitality management, leadership, and customer service are advantageous
Benefits
Medical, Dental, and Vision coverage for you and your dependents
Employer-paid life insurance for peace of mind
A full menu of voluntary coverages — STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
80 hours of PTO plus 11 paid holidays to recharge and refresh
401(k) with a 3% company match to invest in your future
The chance to be part of an inclusive, supportive community where your contributions matter
Complimentary stay at one of our resorts — enjoy the lifestyle you help create!
Company
Roberts Resorts & Communities
Roberts Resorts and Communities has been an owner and operator of family Communities and RV Resorts for over 55 years. The founder’s, R.C.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase