Microsoft · 20 hours ago
Data Center Technician Manager
Lithia Springs, GA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $168K/yr
3+ years expMicrosoft is a leading technology company that empowers every person and organization on the planet to achieve more. As a Data Center Technician Manager, you will lead a team of technicians, ensuring compliance with data center service policies and promoting a culture of safety and accountability while overseeing hardware deployments and performance metrics.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture
Accountable for overall data center service compliance and quality
Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies
Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes
Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed
Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams
Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines
Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes
Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees
Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use)
Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents
Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities
Embody our culture and values
Qualification
Required
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology or related experience working with teams OR equivalent experience
1+ year(s) experience directing, supervising, or managing others or leading a project
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Associate degree in Computer Science or related field and/or equivalent work experience
4+ years' experience supporting IT equipment or related technology
3+ years' experience working in a production, mission-critical 24x7x365 data center environment
Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt
2+ years' experience leading diverse, technical, or IT workforce of up to ten employees
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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