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First American Financial Group, Inc. · 2 days ago

Commercial Escrow Officer (Hybrid)

Troy, MI

Full-time

Hybrid

Entry, Mid Level

$27.40/hr - $36.53/hr

2+ years exp

First American Financial Corporation is a leading provider in the commercial real estate transaction space, dedicated to a people-first culture. They are seeking a Commercial Escrow Officer to establish new escrow accounts, process documents, and ensure compliance with regulations while delivering exceptional customer service.

Customer ServiceFinancial ServicesLending

Responsibilities

Continually grow and service the business by providing outstanding customer service

Complete simple and complex commercial real estate escrow transactions by determining requirements and acting as a neutral liaison between buyer, seller, and lender

Work cross-functionally with Underwriting to monitor and mitigate risk to the company

Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract

Complete closing by reviewing, recording, and filing documents including preparing and distributing final closing statements and title, ensuring adherence to delivery dates and timelines

Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction

Comply with regulatory requirements by adhering, and enforcing adherence, to requirements

Qualification

Escrow experienceCustomer serviceEscrow officer certificationTechnology proficiencyCommunication skillsProblem solvingTeam collaborationOrganizational skillsDetail oriented

Required

2-4 years of escrow related experience as an Escrow Officer, preferably in commercial real estate

Passion for helping customers while maintaining a professional and positive attitude

Excellent verbal and written communication with both customers and colleagues; uses various types of communication to meet customer expectations and build relationships

Problem solving with strong organizational skills, detail oriented and knows how to navigate internal and external resources to resolve issues

May require escrow officer certification dependent upon state

Comfortableness working with technology and proprietary programs; adapts quickly to new software applications and technologies

Thrives in contributing to a team, working together to deliver beyond customer expectations

High School Diploma/Equivalent