State Farm Agent · 18 hours ago
Customer Retention Specialist - State Farm Agent Team Member
Grain Valley, MO
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $65K/yrState Farm Agent is a top-performing insurance and financial services agency that values a dynamic and supportive team culture. They are seeking a Customer Retention Specialist to maintain and enhance ongoing customer relationships, focusing on outreach and policy renewals.
Auto InsuranceFinanceFinancial ServicesHealth InsuranceInsuranceLife Insurance
Responsibilities
Communicate with existing customers regarding renewals and coverage options
Review accounts and assist with updates or changes as needed
Identify opportunities to enhance customer satisfaction and engagement
Maintain accurate records and documentation of interactions
Collaborate with team members to meet retention and outreach objectives
Qualification
Required
Strong interpersonal and problem-solving abilities
Effective communication and listening skills
Detail-oriented with a focus on customer experience
Must be able to obtain applicable state insurance licenses
Preferred
Previous experience in customer service or account management preferred
Benefits
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Company
State Farm Agent
At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Founded in 1922
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Fawad Ahmad
SVP - Digital & Customer Experience and Chief Digital Officer
Recent News
The Business Journal
2026-01-09
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