Apply on Employer Site

State Farm Agent · 1 day ago

Customer Retention Specialist - State Farm Agent Team Member

Grain Valley, MO

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $65K/yr

State Farm Agent is a top-performing insurance and financial services agency that values a dynamic and supportive team culture. They are seeking a Customer Retention Specialist to maintain and enhance ongoing customer relationships, focusing on outreach and policy renewals.

Auto InsuranceFinanceFinancial ServicesHealth InsuranceInsuranceLife Insurance

Responsibilities

Communicate with existing customers regarding renewals and coverage options

Review accounts and assist with updates or changes as needed

Identify opportunities to enhance customer satisfaction and engagement

Maintain accurate records and documentation of interactions

Collaborate with team members to meet retention and outreach objectives

Qualification

Customer service experienceInterpersonal skillsProblem-solving abilitiesEffective communicationDetail-orientedListening skillsCompassion under pressureAccount management experienceState insurance licensesRelationship-building