Apply on Employer Site

Jack Henry · 2 days ago

Fraud Support Call Center Representative (CCC)

Allen, TX

Full-time

Hybrid

Entry Level

$34K/yr - $38K/yr

1+ years exp

Jack Henry & Associates is a technology solutions provider for community banks and credit unions, aiming to enhance user experiences in digital banking. The Fraud Support Call Center Representative will assist callers with fraud issues related to their debit, credit, and ATM cards, ensuring high-quality customer service in a fast-paced environment.

BankingEnterprise SoftwareFinancial Services

Responsibilities

Responding to incoming phone calls and gathering information regarding fraudulent or questionable debit, credit, or ATM activities

Assisting cardholders in accordance with standard operating procedures, and directing them to their respective financial institutions when appropriate

Actively participating in various group meetings including but not limited to team meetings, one-on-one discussions, and quality review sessions

May perform other duties as assigned

Qualification

Customer service experienceData entry backgroundEffective communicationTeam collaborationAdaptability

Required

A minimum of 1 year of customer service experience, either customer-facing or phone/chat support

The ability to communicate clearly and effectively

The commitment to work an assigned schedule in a contact center that is open around the clock, seven days a week. This may entail working nights, weekends, and holidays. (Training occurs during the first five weeks, Monday and Friday. The training schedule likely will not be your assigned schedule.)

Reliable, high-speed internet service that is at least 20 Mbps download and 10 Mbps upload. If there is more than one person using the internet, the download speed should be 25 Mbps

A quiet and confidential workspace. You will also need a comparable backup location if your primary site experiences a power outage or an internet failure

Preferred

A data entry background

The ability to work well as part of a team, receiving feedback from leaders to improve metrics

Company

Jack Henry

Glassdoor3.8

Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.

Founded in 1976

Monett, Missouri, USA

5001-10000 employees