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JPMorganChase · 23 hours ago

Transactions Manager I

Westerville, OH

Full-time

Onsite

Mid Level

3+ years exp

JPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Transaction Manager I in Retirement Services Operations, you will manage a group of Specialists and be accountable for achieving service metrics and implementing improvement initiatives while ensuring adherence to risk and compliance guidelines.

Asset ManagementBankingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications

Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business

Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary

Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations

Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards

Qualification

People Management ExperienceFinancial Services ExperienceChange ManagementCoachingMultitaskingMS Office SuiteDetail OrientedCommunication SkillsProblem SolvingOrganizational Skills

Required

Have People Management Experience

Minimum 3 years of experience in financial services

Able to drive Change in a high production environment

Be detail oriented and ability to work under pressure of deadlines

Deliver coaching and feedback / People Management

Able to multitask and meet deadlines in a fast-paced environment

Have verbal and written communication skills, including the ability to simplify and communicate complex issues for a variety of audiences

Prioritize and organization skills, able to handle multiple assignments and competing priorities

Problem solving skills with a successful record balancing risk and customer experience

Possess functional experience in MS Office Suite (Excel, Word, PowerPoint, Outlook), must be proficient in Excel

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees