Apply on Employer Site

Keck Medicine of USC · 1 day ago

Collector, Self Pay - PreArrival - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Alhambra, CA

Full-time

Onsite

Entry Level

$22/hr - $34.18/hr

2+ years exp

Keck Medicine of USC is seeking a Collector for their Self Pay department. The role involves managing inquiries from customers regarding billing and insurance, documenting activities, and collaborating with financially responsible parties to collect patient liabilities.

Health CareHospitalService IndustryWellness

Responsibilities

Must deliver compassion and respect at all encounters while assisting patients and callers with billing questions and insurance coverage determination on the phone, via email or in person

Responsible for calling/confirming insurance coverage through use Internet portals to obtain and system documentation: a) Insurance eligibility and benefits, b) Financial responsibility

Complete registration fields, document all calls, actions in follow-up system. Confirm/update guarantor, insurance and demographics. Demonstrate ingenuity, self-reliance and resourcefulness. Able to take needed action without direct instructions

Demonstrates ability to deescalate matters - in person or over the phone - providing customers with options to problem solve. Ensure to follow-up timely and embody the USC spirit in all transactions

Responsible for calculating patient liability and cash quotes on hospital and professional accounts and communicating/collecting the liability from the patient

Must deliver consistent and timely communication with clinic offices regarding inquires of cash quote, patient liability and additional insurance related questions

Provide quality service and support to patients and/or client groups. Demonstrate a positive image and perform responsibilities in a professional manner. Ensure that all insurance benefit(s), plan registration, CPT code(s), ICD 10 and all related services provided are accurate; meet the customer’s needs, in a timely manner

Perform all other duties assigned

Qualification

Insurance knowledgeCustomer service skillsProblem solving skillsAnalytical skillsBasic math skillsCommunication skills10 Key by touchComputer literacyOffice equipmentBilingual English/Spanish

Required

High school or equivalent

2 years Experience in a high volume organization with strong customer service background

Knowledge of collection techniques

Effective written and verbal communication skills

Excellent customer service skills and telephone etiquette

Problem solving skills essential

Insurance knowledge and communication with payers

Ability to think independently and use good judgment for situations which require initiative and innovation

Knowledge of basic office equipment

Ability to establish work priorities and prioritize needs to meet required timelines

Analytical and problem-solving skills

10 Key by touch and ability to type 45 wpm

Basic math calculation skills

Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)