Floor Interior Services Corp · 3 days ago
Project Coordinator
Lakeland, FL
Full-time
Onsite
Entry, Mid Level
1+ years expFloor Interior Services, Corp is a leader in providing high-quality interior services for over 20 years. They are seeking a dynamic and experienced Project Coordinator to act as a liaison, providing services regarding information and resolving problems that customer accounts might face with accuracy and efficiency.
Construction
Responsibilities
Schedule installations and confirm appointments with customers daily
Monitor and track installations and service calls
Resolve customer problems and is Be Accountable as a Team member by understanding, reviewing, and positively impacting specific standards set daily
Phone, Email and Text interaction with our retail partner, installers, and customers
Communicate and guide installers in the field to ensure a quality project
Assist in resolving customer issues including site visits as directed
Report any store issues / concerns
Manage large amounts of incoming calls
Additional Expectations and Skills Needed to be Successful as a Project Coordinator
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Strong sense of urgency in regards to Customer Service
Must have excellent communication skills, both written and verbal
Computer Literate (Outlook, Excel, Word, etc.)
Good organizational skills
Qualification
Required
1-3 years of experience in a project coordinator role
Proven organizational and problem solving skills
Excellent communication and interpersonal abilities
High School Diploma
Customer Service background is a must
Preferred
Knowledge of flooring industry would be helpful
Bilingual Preferred
Benefits
401(k)
401(k) matching
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company
Floor Interior Services Corp
Floor Interior Services Corp. is a family owned and operated installation provider with an expertise in floor covering and excellent customer service.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase