Robert Half · 1 week ago
Help Desk Analyst II
Phoenix, AZ
Full-time
Onsite
Mid Level
$24/hr - $27/hrRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a skilled Help Desk Analyst II to provide technical support and resolve IT-related issues to ensure seamless operations.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Respond to and resolve technical support requests submitted via the service desk system
Troubleshoot and address issues related to Active Directory and Windows environments
Provide assistance with Windows 10 setup, maintenance, and problem resolution
Diagnose and solve basic IT-related problems to ensure uninterrupted workflow
Maintain accurate documentation of technical issues and resolutions
Collaborate with team members to improve support processes and enhance user satisfaction
Offer guidance and training to end-users to optimize their use of IT systems
Monitor and prioritize service tickets to ensure timely resolution
Escalate complex issues to higher-level support when necessary
Ensure adherence to company policies and standards in all IT support activities
Qualification
Required
Proficiency in Active Directory management and troubleshooting
Strong knowledge of Windows 10 operating system
Experience with diagnosing and resolving basic IT issues
Familiarity with Windows environments
Ability to effectively manage and resolve service desk tickets
Excellent problem-solving and communication skills
Proven ability to work independently and collaboratively within a team
Prior experience in a help desk or technical support role is preferred
Preferred
Prior experience in a help desk or technical support role is preferred
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
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Founded in 1948
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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