LanceSoft, Inc. · 1 month ago
Reactive Resource Planner 2
Nashville, TN
Full-time
Hybrid
Mid Level
$24/hr - $26.34/hr
3+ years expLanceSoft, Inc. is seeking a Reactive Resource Planner 2 to coordinate scheduling for field service engineers and manage service operations resources. The role involves planning work orders, interacting with customers, and improving service delivery efficiency.
Information Technology
Responsibilities
Responsible for creating medium to long term planning for all service operations resources related to the workload of order realization & services delivery and responsible to deliver an effective and efficient planning in line with business objectives and obligations
Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
Identifying planning issues, apply effective solutions and determine follow up actions with minimum direction
Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge management content
You are part of The team works with Service, Sales, and Production leadership to remove barriers and facilitate timely solutions for customer issues
Qualification
Required
Bachelor's degree preferred or equivalent in work experience
3+ years customer service or planning experience preferred
Experience with ServiceMax, SalesForce, SAP or other ERP/planning tool preferred
Attention to detail and ability to perform with a high degree of accuracy
Proficient in MS Office programs - Word, Excel, and Outlook
Excellent written and verbal communication skills
Strong customer service phone skills
Ability to work in a fast-paced environment and respond quickly to changes in job priorities
Strong organizational skills
Interpersonal skills required in interactions with internal and external customers
Ability to work independently to meet objectives and work through issues to resolution in a timely manner
Problem solving mindset with ability to identify improvement opportunities
Ability to work all shift times, as needed
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase