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Comcast · 1 day ago

Legal Compliance Analyst

United States

Full-time

Remote

New Grad, Entry Level

$25.51/hr - $59.79/hr

0+ years exp

Comcast is a Fortune 30 global media and technology company that seeks a Legal Compliance Analyst to investigate and respond to copyright infringement orders and subscriber requests. The role involves analyzing legal documents, ensuring compliance with regulatory criteria, and maintaining communication with customers and internal teams.

InternetTelecommunicationsTVVideoWeb Hosting

No H1B

Responsibilities

Perform independent analysis and draft response to lawful copyright infringement orders and written subscriber requests on a case-by-case base for company and customer records and submit for approval and release

Coordinate with third party providers and internal agencies to obtain formal evidence in response to copyright infringement orders and written subscriber requests; research content of evidence upon receipt and confirm that the evidence correlates with subscriber identification

Ensure requests are answered prior to both internal and court mandated compliance dates and update internal ticketing systems appropriately. Prepare, package and mail, subscriber communication within defined timelines

Interpret said evidence against lawful copyright infringement order or written subscriber request and determine whether appropriate to release to appropriate party

Perform quality control and verification of the responses to copyright infringement orders and written subscriber requests prior to release

Communicate with customers via telephone or email to ensure the verification of customer identity and to answer questions or concerns prior to the release of information

Classify and prioritize incoming legal requests (court orders) related to copyright infringement; prepare associated workflow tickets for processing utilizing a proprietary ticketing system

Interpret and apply corporate policies, pertinent regulatory acts including the Electronic Communications Privacy Act, the Cable Communications Policy Act of 1984, Communications Assistance for Law Enforcement Act and various other legal opinions

Perform testing of new or updated applications prior to deployment within the department. This will include providing constructive feedback to be used to improve performance and / or processes and to develop methods and procedures

Build and maintain positive relationships with internal clients across all regions in the technical, customer service and security organizations

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Other duties and responsibilities as assigned

Qualification

Regulatory ComplianceLegal PracticesMicrosoft OfficeCustomer SupportCommunication

Required

Proven experience in customer support through professional phone interactions, ensuring positive client experiences

Demonstrated ability to manage and prioritize multiple competing tasks in a fast-paced environment

Strong proficiency with Microsoft Office suite

Ability to review, analyze, and interpret legal documents, as well as manage legal request tickets to ensure compliance with court-mandated deadlines

Prior experience conducting independent analysis of customer billing records

Bachelor's Degree

0-2 Years of relevant work experience

Preferred

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience

Benefits

Best-in-class Benefits

Array of options

Expert guidance

Always-on tools

Company

Comcast

Glassdoor3.8

Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.

Founded in 1963

Philadelphia, Pennsylvania, USA

10001+ employees