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Charter Steel · 2 weeks ago

Technical Services Engineer - Steel Manufacturing

Fostoria, OH

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Charter Steel is a leading American supplier of carbon and alloy steel products, and they are seeking a Technical Services Engineer to collaborate with customers on metallurgical specifications and performance criteria. The role involves cross-functional collaboration with Engineering, Sales, and Operations, as well as leading new product development initiatives.

Consumer GoodsManufacturing

Comp. & Benefits

No H1B

Hiring Manager

Patty Fortune

Responsibilities

Manage customer claims and address field concerns

Interpret specifications to recommend suitable Charter products

Assess feasibility of customer requirements and manage expectations

Recommend process improvements for both customer and internal manufacturing

Develop strong technical relationships to resolve issues collaboratively

Resource / Subject Matter expert for cold-heading and cold-forming

Act as a technical resource for Inside and Outside Sales

Coordinate technical meetings between customers and internal teams

Communicate significant technical issues across all business levels

Leverage internal technical resources to meet customer needs

Lead or support New Product Development initiatives with customers

Influence and suggest enhancements to customer processes

Participate in industry and association events to promote Charter’s products

Follow Environmental, Quality, and Safety Management System procedures

Meet essential job requirements with or without reasonable accommodation

Qualification

Steel manufacturing processesCustomer-facing technical experienceNew product developmentTechnical relationship managementFailure analysis expertiseInfluencingCoachingInterpret specificationsCommunication skillsInterpersonal skills

Required

Bachelor's degree in Engineering or related field

2+ years of customer-facing technical experience

5+ years in manufacturing

Strong grasp of steel manufacturing processes and specifications

Excellent communication and interpersonal skills

Ability to interpret and evaluate customer technical requirements

Skilled in influencing and coaching across teams to drive results

Comfortable with up to 50% travel

Applicants must be authorized to work for any employer in the U.S. Charter Manufacturing is unable to sponsor for employment visas at this time

Preferred

Master's Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree

Experience in a related market as a customer or a supplier of steel products

Experience in strategic planning

Experience managing within a highly documented manufacturing quality system

Supervisory or managerial experience in a technical discipline

Experience with QS9000, ISO9000, and/or TS16949 quality systems

Benefits

Comprehensive health, dental, and vision benefits

401(k) plan that includes employer matching and profit sharing

Company-paid life insurance

Disability coverage

Paid time off (PTO)

Company

Charter Steel

Charter Steel, Inc. manufactures and distributes carbon and alloy steel bars, rods, and wire products. It is a sub-organization of Charter Manufacturing.

Founded in 1975

Saukville, Wisconsin, USA

1001-5000 employees