Expedite Talent Solutions ยท 4 months ago
Dover, DE - IT - DTI - End-User Services - Information Security Analyst 1
Dover, DE
Full-time
Hybrid
New Grad, Entry LevelExpedite Talent Solutions is seeking an Information Security Analyst 1 to join the Enterprise Desktop LAN Team at the Department of Technology and Information (DTI). This role focuses on providing end-user support for Zscaler and VPN solutions, developing training materials, and enhancing enterprise security adoption.
IT ManagementProfessional ServicesWarehousing
Responsibilities
Act as the SME for Zscaler and VPN solutions, focusing on end-user support, troubleshooting connectivity issues, and improving user adoption
Develop and deliver Udemy-based video training for Zscaler to educate and upskill the team
Create knowledge base articles, installation guides, and troubleshooting documentation for supporting Zscaler at the end-user level
Work closely with the security team, who maintain the Zscaler backend infrastructure, to escalate and resolve issues efficiently
Build and maintain Windows deployment packages using SCCM, KACE SMA, Intune, or other system management appliances in an enterprise environment
Develop and maintain PowerShell scripts to automate administrative tasks and enhance system efficiency
Analyze Windows Event Logs to troubleshoot Windows desktop issues, identifying root causes of system and application errors
Review and interpret logs from SIEM solutions to support security investigations and system diagnostics
Support enterprise Windows 10 and Windows 11 desktop environments, ensuring seamless deployment and security compliance
Contribute to team training initiatives, mentoring staff, and improving knowledge-sharing processes
Assist with scaling enterprise solutions, including new technology rollouts and process improvements
Provide high-quality customer support, ensuring a positive end-user experience
Work on service tickets, providing remote and occasional onsite support for agency locations when issues cannot be resolved remotely
Qualification
Required
Strong technical expertise in Windows desktop environments
Experience with enterprise deployment solutions
Scripting skills, particularly in PowerShell
Knowledge of security technologies
Exceptional leadership skills
Strong customer service skills
Ability to act as the Subject Matter Expert (SME) for Zscaler and VPN solutions
Experience in troubleshooting connectivity issues
Ability to develop and deliver training materials
Experience creating knowledge base articles and troubleshooting documentation
Experience with Windows deployment packages using SCCM, KACE SMA, Intune, or other system management appliances
Ability to analyze Windows Event Logs to troubleshoot desktop issues
Experience reviewing and interpreting logs from SIEM solutions
Support for enterprise Windows 10 and Windows 11 desktop environments
Ability to contribute to team training initiatives and mentor staff
Experience in scaling enterprise solutions and process improvements
Ability to provide high-quality customer support
Experience working on service tickets and providing remote support
Company
Expedite Talent Solutions
Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandeep Singh
Associate Director / Sr. Client Partner
Company data provided by crunchbase