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MUFG · 3 days ago

Payments Specialist, VP

Jersey City, NJ

Full-time

Hybrid

Mid Level

$134K/yr - $165K/yr

3+ years exp

Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups, dedicated to making a difference for clients and communities. They are seeking a Payments Support Specialist to ensure smooth operations and provide comprehensive technical support for payment systems, collaborating with various teams to maintain reliability and efficiency in payment processing.

Responsibilities

Technical Support: Provide first-line and second-line support for payment processing systems, addressing issues in real-time to ensure uninterrupted operations

Incident Management: Investigate, resolve, and document incidents related to payment systems, adhering to service level agreements (SLAs)

System Monitoring: Monitor payment platforms and related systems to proactively identify and mitigate potential issues

Collaboration: Work closely with cross-functional teams, including software developers, product managers, and business analysts, to implement solutions and improve system functionality

Vendor Coordination: Liaise with third-party payment providers and vendors to troubleshoot and resolve external system dependencies

Performance Optimization: Analyze and report on payment system performance, recommending improvements for efficiency and scalability

Documentation: Maintain detailed technical documentation for payment systems, workflows, and support procedures

Compliance: Ensure that payment processes meet relevant regulatory requirements and security standards

Lead outage calls with business partners, development teams and senior management all on the call

Determine root cause and driving remediation tasks to avoid repeat incidents

Qualification

Payment processing systemsSQLSystem monitoring toolsITIL certificationPythonLinuxAWSCommunication skillsProblem-solving skillsAdaptabilityDocumentation