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Aptiv · 1 day ago

Senior Customer Success Manager

Boston, MA - USA

Full-time

Onsite

Senior Level, Lead/Staff

$150K/yr - $200K/yr

10+ years exp

Aptiv is a global leader in delivering software for mission-critical intelligent systems. They are seeking a Senior Customer Success Manager who will guide customers through their adoption journey, ensuring they maximize the value from Wind River products and services while driving renewals and expansions. The ideal candidate will collaborate with internal teams to address customer needs and enhance the overall customer experience.

AutomotiveAutonomous VehiclesElectric VehicleRide SharingSoftware

No H1B

U.S. Citizen Only

Responsibilities

Own the full customer lifecycle, with emphasis on revenue retention and expansion. This includes ensuring renewals, identifying upsell opportunities, and driving new license and service agreements

Act as a strategic partner to your customers, understanding their business outcomes and demonstrating how Wind River's products and services can help them achieve their goals. You'll be proactive in 'walking the halls', identifying new business problems they may not realize they have and providing solutions

Be a revenue driver. Scout for new opportunities to expand Wind River’s footprint within existing accounts by deeply understanding customer initiatives and challenges as well as organizational and external impacts

Serve as a customer advocate and a strategic internal resource. Marshal cross-functional teams—including Engineering, Product Management, Professional Services, and Technical Support—to address customer needs and ensure they meet their project milestones and ROI objectives

Prevent churn by monitoring customer health, proactively addressing any concerns, and ensuring a positive, high-value customer experience

Develop customers into positive references, building 'customers for life' who are willing to publicly and privately endorse Wind River

Maintain a detailed record of all customer interactions, sentiment, and opportunities in our customer intelligence platform to provide visibility across the organization

Serve as a key partner to Wind River Product and Sales teams with relevant learnings from our major customers that may impact product roadmaps and sales plans

Qualification

Customer Success ManagementEmbedded Operating SystemsVxWorksCloud PlatformKubernetesEnterprise LinuxHybrid Cloud ArchitecturesCustomer Relationship ManagementCommunication SkillsCross-Functional Team LeadershipOrganizational Skills

Required

10 years of customer-facing experience in a technical role at a software company with similar products and customers

At least 3 years of direct experience as a Customer Success Manager, Technical Account Manager, or a similar role involving license renewals and/or expansion

Demonstrated success in managing the full customer lifecycle, with a clear focus on driving revenue and growth within existing accounts

Strong technical background with in-depth knowledge of embedded, real-time operating systems such as VxWorks

Ability to navigate hybrid cloud architectures and advise on infrastructure optimization

Understanding of container lifecycle management, networking, and security in embedded or edge environments

Familiarity with Enterprise Linux distributions (e.g., Red Hat, SUSE, Ubuntu)

Understanding of how embedded systems interface with cloud platforms, edge computing frameworks, and IoT architectures

Knowledge of secure boot, encryption, access control, and vulnerability management in embedded systems

Proven track record of supporting Global 2000 companies in the high-tech industry

Exceptional ability to communicate, build rapport, identify key account influencers, and foster positive business relationships at all levels, from technical teams to senior executives

Experience working with and providing oversight to broad cross-functional teams

Strong ownership, accountability, and organizational skills

Experience with playbooks, success plans, and health monitoring tools

Ability to travel up to 30%; United States

Preferred

Bonus to have specific experience with VxWorks and additional expertise in any of the following areas: Wind River Cloud Platform, VMware vSphere, and/or OpenStack environments

Kubernetes or other container platforms

eLxr / Enterprise Linux systems, tools, and the competitive landscape

Wind River Linux or other embedded Linux platform

A technical degree is preferred