MUFG · 21 hours ago
Voice Engineer, AVP – Microsoft Teams Calling & Cisco Voice Infrastructure
New York, NY
Full-time
Hybrid
Mid Level
$102K/yr - $129K/yr
3+ years expMitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups, dedicated to making a difference for clients and communities. The Microsoft Teams Calling and Cisco Voice Infrastructure Engineer will be responsible for engineering and supporting MUFG's Teams Calling and Cisco Voice environment, ensuring high availability and performance of critical telecommunications infrastructure while collaborating with various vendors and teams.
Financial Services
No H1B
Responsibilities
Proficient Professional: Serve as a skilled engineer on both Microsoft Teams Calling and Cisco Voice Infrastructure leveraging IR Prognosis performance management solution
Operational Readiness: Ensure the operational readiness for environment and assist in upskilling of peer groups in both environments
Support and Administration: Manage and troubleshoot ensuring efficient service delivery
Incident Management: Support incident management and troubleshooting processes to enhance service reliability and speedy restoration
Performance Management: Support performance management leveraging the IR Prognosis solution ensuring visibility and analytics across multi-vendor environments which provide insights that ensure the high availability and performance of critical Voice systems
Customer Engagement: Consult with business partners to understand their needs and provide strategic guidance on capabilities and best practices
Collaboration: Work closely with architecture, other engineering teams, telephony providers and third-party vendors to enable advanced Voice features and services
Planning and Execution: Support planning of Voice services related projects and initiatives
Deployment and Configuration: Deploying and configuring with PSTN connectivity through Direct Routing, Operator Connect, and Calling Plans
Documentation: Develop and maintain technical documentation for engineering and operational teams to ensure clarity and consistency in processes
Preventative Maintenance: Support presentative maintenance programs, disaster recovery plans and redundancy plans; maintain and test plans regularly
Risk and Compliance: Support Risk, regulatory matters, and Vulnerability Management, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration
Flexibility: Willingness to be flexible to work extended hours as needed and as critical deadlines required, and be on a rotational on-call 24x7 schedule
Qualification
Required
Proficient Professional: Serve as a skilled engineer on both Microsoft Teams Calling and Cisco Voice Infrastructure leveraging IR Prognosis performance management solution
Operational Readiness: Ensure the operational readiness for environment and assist in upskilling of peer groups in both environments
Support and Administration: Manage and troubleshoot ensuring efficient service delivery
Incident Management: Support incident management and troubleshooting processes to enhance service reliability and speedy restoration
Performance Management: Support performance management leveraging the IR Prognosis solution ensuring visibility and analytics across multi-vendor environments which provide insights that ensure the high availability and performance of critical Voice systems
Customer Engagement: Consult with business partners to understand their needs and provide strategic guidance on capabilities and best practices
Collaboration: Work closely with architecture, other engineering teams, telephony providers and third-party vendors to enable advanced Voice features and services
Planning and Execution: Support planning of Voice services related projects and initiatives
Deployment and Configuration: Deploying and configuring with PSTN connectivity through Direct Routing, Operator Connect, and Calling Plans
Documentation: Develop and maintain technical documentation for engineering and operational teams to ensure clarity and consistency in processes
Preventative Maintenance: Support presentative maintenance programs, disaster recovery plans and redundancy plans; maintain and test plans regularly
Risk and Compliance: Support Risk, regulatory matters, and Vulnerability Management, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration
Flexibility: Willingness to be flexible to work extended hours as needed and as critical deadlines required, and be on a rotational on-call 24x7 schedule
Experience: Proven experience in a large financial services company or similar environment, with proven 3 -7 years in a Voice engineering role
Technical Skills: In-depth, firsthand knowledge of Microsoft Teams Calling and Cisco Voice Infrastructure deployments, operations, and troubleshooting, including cloud connectivity, network infrastructures, developing diagrams and presentations
Technical Knowledge: Voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS), networking, Cisco CUCM, Voice cloud, server operating systems (Linux, Windows) and application software
Education: Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience
Preferred
Certification: Microsoft Teams Voice Engineer Expert is preferred or Core O365 platform, CCNA-Voice, CCNP-Voice, Collaboration, or other Telecommunications certifications are a plus
Microsoft 365 Proficiency: Expertise with Visio, familiarity with Azure AD, O365 license management, and O365 Groups, as well as experience with Graph, Power Apps, and Flow
Nice to have: Both knowledge and experience with IPC Turret, Cisco WebEx Contact Center, NICE, Calabrio Call Recording and ServiceNow are a plus
Benefits
Comprehensive health and wellness benefits
Retirement plans
Educational assistance and training programs
Income replacement for qualified employees with disabilities
Paid maternity and parental bonding leave
Paid vacation
Sick days
Holidays
Company
MUFG
MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Greidy Puig
Vice President Finance- Business Unit CFO
Mark Fernandez
Vice President, Global Markets CFO Office
Recent News
2024-04-29
Company data provided by crunchbase