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DHL Express · 3 days ago

COG Program Manager

Erlanger, KY

Full-time

Onsite

Senior Level

5+ years exp

DHL Express is the world's leading Delivery and Logistics Company, committed to empowering its employees. They are seeking a Central Manager of Customer Operations Group (COG) responsible for coordinating customer solutions, improving operational efficiency, and engaging stakeholders to enhance service quality.

Freight ServiceLogisticsSupply Chain ManagementTransportation

H1B Sponsor Likely

Responsibilities

Coordinate customer solutions and retention to achieve FOCUS goals

Develop systematic approaches for high-quality services

Research and recommend improvements for productivity, efficiency, and cost savings

Resolve customer requirements and issues by identifying root causes and collaborating with stakeholders

Engage stakeholders in resolving issues impacting customer service quality

Provide guidance and training to business process improvement professionals

Oversee project completion and progress monitoring

Utilize digitalization tools to support data analysis and research for identifying opportunities and making informed recommendations

Qualification

DHL Network OperationsAnalytical skillsProblem-solving skillsBusiness acumenCommunication skillsCustomer-oriented mindsetPlanningOrganizationCross-cultural competencyManagement experienceDecision-makingNegotiation abilities

Required

Strong knowledge of DHL's Network Operations and workings

Highly developed analytical, problem-solving, and reasoning skills

Excellent influencing, communication, and negotiation abilities

Customer-oriented mindset with a focus on achieving results

Strong business acumen and commercial understanding

Effective planning, organization, and decision-making competencies

Fluent in spoken and written English with cross-cultural competency

Minimum of 5 years of relevant management experience in network operations, customer service, or commercial roles

Benefits

Competitive compensation packages

Range of programs, services and benefits

Company

DHL Express

Glassdoor3.9

Leading the way in international logistics across an unparalleled network of 220 countries and territories.

Founded in 1969

Mascot, New South Wales, AUS

10001+ employees

https://www.dhl.com/au-en/home/express.html

H1B Sponsorship

DHL Express has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (5)

2023 (3)

2022 (1)

2021 (3)

2020 (6)