TEKsystems · 1 day ago
Install Tech JAX
Jacksonville, FL
Contract
Onsite
Mid Level
$28/hr - $35/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking an Install Tech to respond to customer service calls, diagnose and repair systems, and ensure customer satisfaction while complying with regulations and company policies.
Information Technology
Responsibilities
Respond to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug a substantial variety of systems for complex problems
Identify and resolve problems for all types of service calls including emergency calls; analyze repair requirements and provide customer with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations
Complete accurate and detailed service reports for customer in a timely manner to allow for accurate invoicing and job cost tracking
Act as “our customer’s best service provider” at all times thereby ensuring they are the customer’s first choice for service
May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects
Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Use advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software
Provide technical support to end users and field labor when applicable. Transfer knowledge and expertise to other Specialists
Use technical knowledge, skills and experience, act as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Provide performance feedback to management
Keep up to date and informed on all company products, services and policies
Present a professional image at all times in appearance and behavior and seeks opportunities to promote the services offered by the company
Communicate with and work with the other team members consistently to improve overall operations of the Technology Center, and company
Perform other duties and responsibilities as requested or required
Qualification
Required
Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted
Advanced technical skills and experience related to electronic security systems
Advanced ability to troubleshoot problems and look for solutions in IP cameras, networking principals, door hardware and credentialing technologies
Strong verbal, written and interpersonal communication skills
Strong organizational skills and the ability to handle multiple service needs simultaneously
Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
To be a self-starter and work well with minimal supervision
Ability to travel locally to jobsites on a regular basis
Preferred
Advanced programming skills in Genetec, Milestone, Lenel, Avigilon or AMAG is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase