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TEKsystems · 22 hours ago

IT Support Engineer (TS/SCI Full Scope Polygraph)

Herndon, VA

Full-time

Onsite

New Grad, Entry Level

$50/hr - $70/hr

TEKsystems is a leading provider of business and technology services, and they are seeking an IT Support Engineer to serve as the primary point of contact for IT infrastructure in secure environments. The role involves troubleshooting, resolving issues, and supporting special projects related to IT systems and environments.

Information Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Install and configure hardware operating systems, applications, update patches etc

Setup new user accounts/profiles and decommission exiting employees in a timely manner with SLA

Process all Account Unlocks and Password Resets in less than 24 hours

Respond to in-bound calls, emails, chats, and customer walk-ups same day

Troubleshoot and resolve end-user hardware, operating system, network connectivity, and software related problems

Maintain IT inventory documentation and perform full inventory analysis on a quarterly basis

Provide resolution or escalation on all trouble tickets within 7 days or less

Create and update documentation as necessary for local and remote sites

Assist with general desk set up, workstation preparation, cable management, special builds, escorting etc

Will be required to cover up to 3 after hour/weekend special events a year for tasks such as fold downs or power downs, they will receive at least 2-3 weeks’ notice of these planned events

Occasionally, in emergency situations such as power loss, there will be opportunities for additional compensation to return to site in an unplanned event after hours or on weekends to restore the secure location

Qualification

TS/SCI ClearanceCompTIA Security+ CEHardware InstallationOperating Systems ConfigurationTroubleshooting SkillsCustomer Service SkillsDocumentation Skills