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JINS Eyewear US, Inc. · 18 hours ago

Optician / Customer Service Specialist

Arcadia, CA

Full-time

Onsite

Entry Level

$21/hr - $26/hr

1+ years exp

JINS Eyewear is looking for enthusiastic and motivated individuals to become core members of their store. The Optician / Customer Service Specialist will assist clients in selecting eyewear, fitting and adjusting glasses, and ensuring optical prescriptions are accurately filled while maintaining high standards of customer service.

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Responsibilities

Guide customers in selecting eyewear to meet their visual needs, lifestyle, and preferences, providing fitting and adjustments for optimal comfort

Maintain high standards of customer service and brand representation on the sales floor

Stay updated on JINS products and industry trends for informed recommendations

Educate customers on lens care, maintenance, and usage

Accurately process transactions, including payments, sales, and returns, through the POS system

Manage and organize inventory, ensuring the store remains neat and well-stocked

Address and resolve product or service concerns, striving to exceed customer expectations with honesty and integrity

Collaborate with team members to meet and exceed store goals and maintain a positive work environment

Perform measurements (pupillary distance, temple length, bridge size, etc.) to ensure eyewear meets optical prescriptions

Explain store policies, warranties, and product details, fostering an informative and welcoming shopping experience

Participate in training sessions, staff meetings, and company updates to maintain exceptional service standards

Ensure compliance with privacy and security policies regarding customer records and store operations

Process and verify inventory shipments and maintain store displays in line with brand standards

Follow company policies on safety, health, harassment, and security

Respond to customer emails and calls regarding store inquiries, product information, and complaints

Maintain and organize inventory on the sales floor and in storage areas, including processing and verifying incoming shipments

Perform frame adjustments and eyeglass assembly by shaping and fitting lenses into frames as needed

Conduct eye exams and operate exam-related equipment, including measurement devices and laptops. Utilize computer systems for word processing, document management, email, and specialized software for bookkeeping, billing, timekeeping, HR, and other exam-related tasks

Complete various tasks as assigned by management, including retail cashier duties