Koala Health · 2 weeks ago
Account Manager
United States
Full-time
Remote
Mid Level
$90K/yr - $140K/yr
3+ years expKoala Health is focused on simplifying pet health management and has launched a pharmacy service for pet medications. The Partner Account Manager will oversee the success of clinic partners by managing relationships, ensuring effective onboarding, and driving the adoption of company workflows.
Consumer GoodsHealth CarePet
Responsibilities
Own the implementation and ongoing relationship management for assigned clinic partners
Serve as the primary point of contact for partners, ensuring a smooth onboarding experience and continued success post-launch
Drive adoption of Koala workflows and operational best practices that improve compliance, client engagement, and prescription fulfillment
Partner closely with internal teams (Pharmacy, Operations, Product, Growth) to resolve issues, surface insights, and support partner needs
Monitor partner performance and engagement metrics, proactively identifying risks and opportunities for improvement
Support clinics through operational questions, changes, and ongoing optimization of their Koala partnership
Build strong, trusted relationships with practice leaders and staff to maintain alignment and long-term engagement
Communicate partner feedback, trends, and opportunities clearly to internal stakeholders
Maintain accurate documentation and reporting related to partner health, performance, and action plans
Qualification
Required
3 + years of experience in account management, customer success, operations, or practice management
Experience working with external partners or clients in a relationship-driven role
Strong operational mindset with the ability to manage multiple accounts and priorities simultaneously
Excellent communication and interpersonal skills, with confidence working directly with clinic leadership and staff
Strong organizational skills, attention to detail, and follow-through
Comfort working cross-functionally in a fast-paced, evolving environment
Preferred
Experience in veterinary medicine, healthcare, or adjacent industries is a strong plus
Benefits
Medical, dental, and vision insurance with partial dependent coverage
Unlimited PTO
401(k) plan
Company
Koala Health
Koala Health provides medications and health products for pet needs.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$40MKey Investors
Valspring CapitalAlumni VenturesMenlo Ventures
2025-05-07Series B· $20M
2024-08-15Series A
2022-09-07Series A· $20M
Leadership Team
Gavin Cotter
Founder & CEO
Recent News
Menlo Ventures
2025-12-30
Crunchbase News
2025-12-04
Company data provided by crunchbase