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Luminis Health · 1 day ago

Customer Service Representative-LH Imaging - LHI - Operations

Odenton, MD

Full-time

Onsite

Entry Level

$17.50/hr - $26/hr

2+ years exp

Luminis Health is a healthcare organization seeking a Customer Service Representative to communicate with patients and staff while providing excellent customer service. The role involves processing patient information, managing workflow, and assisting with training new staff members.

Health CareMedicalNon Profit

Responsibilities

Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards

Adheres to the compliance policies of the department and organization (i.e. timely arrivals, minimal absences, appropriate attire, readiness for work, adherence to the department working schedule, follows AAMC policies regarding personal electronic devices, and other policies as outlined by the organization)

Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate

Independently prioritizes CSR workflow (including, but not limited to, workqueue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity

Communicates financial responsibilities to patients and collects funds accordingly. Consistently registers patients face-to-face

Assists with the training and orientation of new staff

Maintains knowledge of departmental issues and hospital-wide changes by attending appropriate meetings and in-services and by keeping abreast of all appropriate written and electronic materials provided to the employee

Responsible for the daily monitoring and corrections of the department work queue(s)

Participates in team performance reviews

Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions

Qualification

Patient registrationInsurance verificationMedical terminologyBilingual interpretationBasic computer skillsCommunication

Required

High school diploma or GED, typing minimum of 20 wpm

Two years of previous registration or insurance experience in a healthcare environment preferred

Excellent communications skills must be demonstrated

Knowledge of medical terminology is desirable

Working knowledge of basic computer skills and web-based applications

If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter