This job has closed.

MUFG · 3 days ago

VP, Digital Onboarding Product Manager-Transaction Banking

Los Angeles, CA

Full-time

Hybrid

Mid, Senior Level

$134K/yr - $185K/yr

6+ years exp

Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups, striving to make a difference for every client and community. The VP, Digital Onboarding Product Manager will manage onboarding strategies and initiatives, collaborating with various stakeholders to enhance customer experiences in digital banking.

Responsibilities

Manage high visibility onboarding strategy and initiatives with multiple stakeholders to drive alignment and an improved customer experience

Partner with technology, operations, sales, compliance risk and client delivery to build and deliver a new onboarding and maintenance experience for MUFG’s digital channels

Produce and commercialize metrics and key details for self-service onboarding and maintenance of customers

Works with front-line and customer advocacy staff to ensure that feedback about the product experience is obtained, analyzed, and utilized to drive product changes and enhancements

Analyze market trends to identify opportunities to partner with FinTech services

Works with internal teams to ensure that front line personnel are trained on all aspects of our Digital Products; this may involve updating product demos and user guides and facilitating training or Q&A sessions

Works with Product Managers on competitive analyses, reporting on product performance metrics, strategy planning and presentations

Assists with routine vendor management and risk management tasks

Helps coordinate internal communications, marketing activities and schedules

Advocates for outstanding customer experiences

Supports online product deployments. Related activities may include the creation of product bulletins, updating the intranet site, user acceptance testing, and production validation activities (may occur outside of business hours)

Actively ensures compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, Information Security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures. Successfully completes all requisite corporate and business line compliance training

Qualification

Cash management onboardingTransaction banking processesE-signature solutionsDigital authenticationAPI integrationsCreative problem solvingOrganization skillsCommunication skills