TEKsystems · 4 days ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative. The role involves providing exceptional customer service and support, maintaining relationships with dealers and distributors, and managing customer inquiries and case documentation.
Information Technology
Responsibilities
Provide white‑glove customer service to dealers, distributors, national accounts, and internal partners
Serve as a trusted point of contact for recurring dealer interactions, building strong ongoing relationships
Respond to customer inquiries via phone, email, chat, and CRM‑generated cases
Look up and research parts in the system to resolve customer questions
Process basic order entry for business‑to‑business customers
Address pricing inquiries and provide accurate information to customers
Respond to technical questions from internal and external stakeholders
Maintain active login status and process assigned cases across phone, chat, email, CRM, Web Warranty, and written correspondence within established departmental metrics
Document case details, actions taken, and resolutions thoroughly in the CRM system
Communicate escalations clearly and promptly to the Customer Care Leadership Team to ensure timely resolution
Report discrepancies related to parts, pricing, Illustrated Parts Lists (IPLs), or manuals through established internal procedures
Qualification
Required
Customer service
Customer support
Bilingual
Preferred
Experience working remote
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase