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State of Arkansas · 1 day ago

PROGRAM ELIGIBILITY SUPERVISOR/EXPERT

West Memphis, AR

Full-time

Onsite

Mid, Senior Level

$57K/yr - $85K/yr

3+ years exp

The State of Arkansas is dedicated to serving the community and ensuring the safety and well-being of its residents. The Program Eligibility Supervisor/Expert is responsible for overseeing the daily operations of program eligibility staff, ensuring accurate eligibility determinations for state-administered assistance programs, and providing leadership and support to a team delivering high-quality customer service.

EducationEmploymentGovernmentPublic RelationsRecreation

Responsibilities

Supervise, train, and support a team of eligibility specialists, caseworkers, or analysts

Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility

Develop and implement strategies to improve team efficiency, accuracy, and productivity

Oversee the review and processing of program applications and eligibility determinations

Ensure accurate and timely case decisions based on program policies and applicant qualifications

Monitor case documentation, reporting, and record-keeping for accuracy and compliance

Conduct quality assurance reviews and audits to identify and correct errors

Address complex eligibility issues and escalate cases requiring higher-level review

Resolve customer complaints and inquiries in a professional and timely manner

Analyze trends in program applications, eligibility approvals, and error rates to improve operations

Prepare reports on program performance, caseload statistics, and compliance findings

Qualification

Eligibility determination processesCase managementLeadershipData entryReporting systemsCommunication skillsMulti-taskingProblem solvingInterpersonal skills

Required

At least three years of experience in eligibility determination, case management, social service administration, or a related field including one year in a leadership capacity

Initial and on-going training is required and may also require in-State travel (day and or night stays)

Requires the ability to multi-task, problem solve and prioritize

Must be able to escort clients to and from the lobby multiple times a day

Must be able to sit, type, and talk on the phone for long periods of time

Requires some standing at the multi-functional device for scanning and copying

Sufficient interpersonal skills to ensure a positive relationship with clients and coworkers

Strong understanding of eligibility determination processes, regulations, and case management

Ability to analyze complex cases, apply policies, and make informed decisions

Proficiency in data entry, reporting systems, and case management software

Skilled in analyzing issues, identifying solutions, and making sound judgments

Excellent verbal and written communication skills for interacting with staff, applicants, and agency officials

Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively