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Eastside Exterminators · 2 days ago

Digital Customer Service Representative

Woodinville, WA

Full-time

Onsite

New Grad, Entry Level

$23/hr - $26/hr

Eastside Exterminators is a company with over 50 years of experience protecting homes and families in the greater Seattle area. They are seeking a Digital Customer Service Representative to connect with customers through chat and online tools to help solve problems, answer questions, and build trust at every interaction.

Building MaintenanceCleanTechConsumer

Comp. & Benefits

Responsibilities

Review assigned email inboxes and internal communication platforms (including Microsoft Teams) for updates, instructions, and action items

Monitor customer communication platforms, including Podium and the Customer Service email inbox, for urgent messages, cancellations, or service-related inquiries

Prioritize and respond to customer text messages and emails following completion of initial daily system checks

Continuously monitor customer communication platforms throughout the workday and respond in a timely and professional manner

Complete assigned tasks and follow-ups in accordance with departmental timelines and expectations

Provide phone coverage by assisting with the customer call queue during designated lunch periods or staffing shortages

Return and follow up on assigned customer voicemails

Ensure all customer accounts are accurately documented with pending, completed, or confirmed communications

Address urgent customer inquiries or service requests prior to the end of the workday

Review open or pending email correspondence and determine whether a same-day response is required or if escalation to a lead or manager is appropriate

Close tasks that have been followed up on multiple times, with the expectation that tasks are completed within two to three business days of assignment unless otherwise directed

Update task due dates when customers request follow-up at a later date to prevent inaccurate past-due status

Qualification

Written communicationVerbal communicationOrganizational skillsTime managementAttention to detailProfessional judgmentMulti-platform managementTeam collaboration