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Spectrum · 23 hours ago

Account Manager, Major Account Renewals

Stamford, CT

Full-time

Hybrid

Senior Level

$48K/yr - $79K/yr

5+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. The Account Manager, Major Account Renewals is responsible for sales to bulk accounts, focusing on retention and growth through strategic collaboration with the sales team and maintaining relationships with high-level clientele.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Develops and implements strategic sales presentations to owners of MDU's (Multiple Dwelling Units) for the purpose of securing long term Rights-of-Entry (R.O.E)

Partner with Major Accounts Manager to research, develop, and implement market strategies to identify all New and Existing MDU projects to retain National Account business

Negotiate high volume competitive residential service agreements based on established strategic, financial, legal and operational criteria (i.e. new properties, new construction, existing properties)

Coordinate with Major Accounts Manager (who negotiates New Bulk agreements) to manage Renewal Bulk agreements with a focus on solidifying /maximizing long-term revenue streams and term length for a designated portfolio

Build a solid sales/lead generation process aim towards exceeding sales goals

Interfaces regularly with high level clientele, including but not limited to: C-Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc

Works with Industry consultants/Attorneys

Develops proposals and contracts to align with Company standards

Establishes consultative relationship with client(s) to understand their needs in order to offer the best products/services to maximize their ROE

Keeps existing and prospective clients informed of current product offerings, services, rates, and promotions on an ongoing basis

Develop, share and maintain an in depth knowledge of all key competitors in their regions

Work with Sales Engineers and Sales Leadership to qualify new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management

Provide updates to management on sales activities, results and forecasts

Maintain sales databases necessary to report sales activity, and maintain customer satisfaction

Follow up on all leads, inquires, and other messages in a timely manner to provide exceptional customer experience, and escalate issues as necessary

Coordinate with other internal departments as necessary

Attend meetings, networking events, and training sessions as required

Perform other duties as required

Qualification

Consultative sales processSales experience in MDUNegotiation skillsComputer networking knowledgeCRM systems proficiencyMicrosoft Office proficiencyEffective communicationProject management skillsOrganizational skillsProblem-solving skills

Required

Ability to read, write, speak and understand English

Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks

In depth experienced in providing solutions through a consultative sales process

Ability to initiate and bring closure to negotiations at an executive level is essential

Effective project management skills

Valid driver´s license, satisfactory driving record within Company required standards and auto insurance

Effective verbal and written communication skills

Ability to adapt communication style and maintain professional poise with all levels of company employees, vendors/service providers, customers and prospective customers

Effective organizational skills

Effective problem-solving skills

Proficiency with Microsoft Office applications required, e.g. Excel, Word and PowerPoint

Minimum of a Bachelor's degree from a four-year college or university or relevant work experience

Sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in an MDU environment - 5+

Experience in drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries - 5+

Recent experience in negotiating long term R.O.E Agreements with owners of MDU's

Some prior experience in operations, marketing or other aspects of the cable industry

Preferred

Proficiency utilizing CRM systems (Salesforce)

Experience with automated reporting and analysis applications preferred

Strategic planning skills

Benefits

Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees