Staples · 1 day ago
Inside Account Developer - Reactivation
United States
Full-time
Remote
Entry Level
$16/hr - $22/hr
1+ years expStaples is a business-to-business company committed to understanding customer needs and providing tailored solutions. The Account Specialist – Reactivations is responsible for re-engaging lapsed customers, managing sales activities through CRM software, and contributing to sales growth and retention goals.
ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
Responsibilities
Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records
Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth
Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies
Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience
Manage the sales funnel to close opportunities and achieve reactivation goals
Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities
Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth
Provide regular progress updates on weekly and monthly reactivation targets and KPIs as defined by sales leadership
Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts
Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
Qualification
Required
1+ year account management or related experience
Previous experience with MS Word, Outlook, Excel, and PowerPoint
High school diploma / GED
Persuasive communication skills, with an emphasis on active listening
Excellent organizational and time management skills
A solution-oriented mindset with a focus on results and self-motivation
Proven ability to meet or exceed incremental sales and gross profit goals by growing sales and margins within the customer base
Ability to thrive in a team-oriented sales environment
Coachable, with the ability to adapt and incorporate feedback effectively
Previous experience with a sales budget and history of exceeding quota, activity metrics, KPIs
Preferred
Bachelor's degree
Industry knowledge a plus
Experience with business-to-business sales process
Benefits
Inclusive culture with associate-led Business Resource Groups.
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.
Company
Staples
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
10001+ employees
H1B Sponsorship
Staples has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity
Leadership Team
Michele Parzianello
Chief Sales Officer
Recent News
The Morning Call
2025-12-07
Agri Investor
2025-12-02
The Morning Call
2025-12-02
Company data provided by crunchbase