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Guinco Service · 18 hours ago

Residential Appliance Repair Technician

Tucson, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

Guinco Service is a premier, family-owned appliance repair company that provides a collaborative, supportive, and team-oriented setting. The Residential Appliance Repair Technician is responsible for diagnosing and repairing residential home appliances while maintaining high levels of customer satisfaction and utilizing digital management tools for efficient workflow.

Customer ServiceHome AppliancesService IndustrySmall and Medium Businesses

Responsibilities

Diagnose & Repair: Accurately diagnose and repair residential home appliances (Refrigeration, Cooking, Cleaning, Laundry) to manufacturer standards

Customer Service: Maintain a high level of customer satisfaction through effective communication and a professional demeanor

Digital Management: Utilize a company-issued iPad to process repair records, reference technical information, collect payments, and issue receipts electronically

Decision Making: Make timely, independent decisions regarding repairs while working within a supportive team structure

Communication: Effectively communicate with customers, technical support, dispatch, routing, and management