McDonald's · 1 month ago
Director, Technical Product Management
Columbus, OH, US, 43231
Full-time
Onsite
Director/Executive
$168K/yr - $219K/yr
7+ years expMcDonald's is a leading global omni-channel restaurant brand focused on accelerating technology innovation. The Director of Technical Product Management will oversee the technical enablement of Enterprise Service Management and drive end-to-end delivery across technology products and portfolios.
Restaurants
Responsibilities
Partner engagement & management
Work with business partners to define and prioritize product roadmaps. Provide guidance in the planning, coordination, and execution of product delivery. Ensure standards are leveraged to deliver high quality and minimize business disruptions
Tech and product leadership
Understand customer business imperatives. Influence and collaborate with Business Partners, Tech Colleagues and Vendor Partners to drive product & platform strategy and One McDonald's Way across global markets
Leverage internal and external knowledge to optimize our technology offering. Leads and inspires innovative thinking, approaches, and solutions to address complex operational and technology challenges
Foster a culture of innovation by actively exploring emerging technologies and seeing opportunities for product diversification and expansion
Team leadership and development
Create a product centric organization and foster agile ways of working
Build and lead a high-performing team, set clear performance goals, provide regular feedback, and conduct performance evaluations
Lead teams to complete roadmaps efficiently, allocating resources and budgets to ensure timely and successful product launches
Foster a culture of collaboration, continuous improvement, and customer service within the team. Develop team members' skills and capabilities through training, mentoring, and professional development opportunities
Vendor management
Develop and maintain strong relationships with vendor partners and service providers. Manage vendor contracts, service level agreements, and performance evaluations
Collaborate with VMO, procurement and legal teams to negotiate contracts and ensure compliance with vendor agreements. Stay updated on vendor roadmaps and product updates to align with our application/product strategy
Drive high availability, resilient operating model
Provide guidance and oversight day-to-day operations of applications, ensuring system availability, stability, and performance
Presides over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy
Has ownership and oversight of the platform instances, the core platform team, and any issues
Collaborate within the greater technology organization to establish and maintain efficient application infrastructure, including servers, databases, and interfaces
Ensure standard processes are followed for incident management, organizational change, and problem resolution
Monitor system performance, identify areas for improvement, and implement appropriate measures to enhance application reliability and user experience
Qualification
Required
Shown expertise in overseeing top-performing product and engineering teams, influencing relevant parties, and steering projects that necessitate adaptability
7–10+ years in Enterprise Service Management, Digital Employee Experience, enterprise platforms, or digital transformation roles
3 years of ServiceNow experience with responsibilities for the overall strategy, implementation, and optimization of an organization's ServiceNow platform
Bachelor's degree or equivalent experience in Business, Technology, Computer Science, Engineering or related field
Strong management experience and leadership knowledge in assigned domain area
Broad knowledge in assigned domain area, including the latest technology trends and applicable use cases
Experience managing in a matrixed environment, with ability to collaborate and work multi-functionally with leaders at all levels
Comfortable with change and multiple priorities in a fast-paced environment
Experience leading agile self-managed product teams of multiple sizes and types
Experience in new product integration to successfully incorporate new products into the existing product portfolio
Experience in managing product releases to ensure successful product launch and adoption
Highly qualified working collaboratively with business partners to solve complex technical challenges
Possess effective communication, storytelling, negotiation, influencing, discernment, and problem-solving skills
Strong innovation skills to identify, develop, and make improvements to techniques, procedures, services, or products
Experience applying data and reporting to present key business cases, make informed business decisions, and facilitate continuous improvement
Strong positive thinking that include creating a safe environment to learn, challenge, accept risk taking and a willingness to be wrong
Benefits
Health and welfare benefits
A 401(k) plan
Adoption assistance program
Educational assistance program
Flexible ways of working
Time off policies (including sick leave, parental leave, and vacation/PTO)
Bonus Eligible
Long - Term Incentive
Company
McDonald's
McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.
10001+ employees
H1B Sponsorship
McDonald's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (77)
2023 (37)
2022 (31)
2021 (60)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Darryl Webb
Multi Unit Franchise Owner - President / CEO
Douglas Gehrig
CEO
Recent News
2025-10-07
The Motley Fool
2025-10-07
Company data provided by crunchbase